The safety team is ignoring my requests

Discus and support The safety team is ignoring my requests in XBoX Accessibility to solve the problem; The safety team is ignoring my requests [img] 384b4464-4672-4456-b209-ba18fd5413cc Discussion in 'XBoX Accessibility' started by SkintTag8926074, Jul 29, 2022.

  1. The safety team is ignoring my requests


    The safety team is ignoring my requests
    The safety team is ignoring my requests [​IMG]


    :)
     
    SkintTag8926074, Jul 29, 2022
    #1
  2. Francia J. Win User

    The safety team is ignoring my requests

    Hi SkintTag8926074, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Just a friendly reminder though that for enforcement action there is a dedicated team that handles them which is the enforcement team. They can be reached out by reporting a player or submitting a case review.

    In your case, make sure to choose the correct reason why you are reporting a player in that way they can validate it for you. For more information, you can check this link: https://support.xbox.com/en-US/help/family-onli...
  3. iHaveHobbitFeet Win User

    XBLPET Ignoring Requests, Ignoring customers

    Just wanted to make sure when your going to the enforcement.xbox.com are you logging in with the account that has the communication suspension when trying to submit the player review. You would have to be logged into the affected account. Just thought id
    ask to rule that out as a possible cause to not being able to submit for a review
  4. TylerGomez Win User

    XBLPET Ignoring Requests, Ignoring customers

    Hi,

    Sorry to hear about your issue. I hope you are done submitting a case review for your account so that the Enforcement Team can review your case. Here is how to:

    How do I submit a Case Review?

    Submitting a Case Review is easy, and can be accomplished in several steps:

    1.Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History.

    2.Find the enforcement action that you wish to have reviewed, and select Apply for Review.

    3.Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree.

    4.If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated policies. Upon
    successful completion of the questionnaire, select the green arrow icon.

    5.Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity,
    or any other facts that you believe are worth noting. When complete, select Submit.

    forums.xbox.com/.../2023563.aspx
  5. ngocphi Win User

    XBLPET Ignoring Requests, Ignoring customers

    You dont post there

    They no longer use that forums

    You need to use enforcement.xbox.com
  6. Oo AJ oO Win User

    XBLPET Ignoring Requests, Ignoring customers

    You should try this simple process, because it does not work there is no option to submit one
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The safety team is ignoring my requests

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