the puzzle look (format) disappears

Discus and support the puzzle look (format) disappears in XBoX Games and Apps to solve the problem; Maybe I just overlooked a setting or something to keep the puzzle look, but when I'm done with a puzzle and when I send it to family it looks like an... Discussion in 'XBoX Games and Apps' started by CheeryClamp567, Jul 4, 2017.

  1. CheeryClamp567
    CheeryClamp567 Guest

    the puzzle look (format) disappears


    Maybe I just overlooked a setting or something to keep the puzzle look, but when I'm done with a puzzle and when I send it to family it looks like an ordinary pic... not a puzzle. Surely there is a fix for that? Please help... thanks!

    :)
     
    CheeryClamp567, Jul 4, 2017
    #1
  2. Nancy09
    Nancy09 Guest
    Jigsaw does not work on new surface pro

    I just set up a new Surface Pro with Windows 10 and completed windows updates. Jigsaw puzzle starts, pushes to Internet ad(Edge) and when I click on return to puzzle, the screen disappears.
     
    Nancy09, Jul 4, 2017
    #2
  3. FlaredHarmony4
    FlaredHarmony4 Guest
    My cursor disappears

    My cursor is visible and operational when opening the app and navigating which puzzle to open. Once the puzzle opens,the cursor disappears and I cannot select individual pieces. This happened with the Solitaire app, but stopped once reloaded. I checked
    the advanced display options and I have the right digital card already loaded. Please help thank you.
     
    FlaredHarmony4, Jul 4, 2017
    #3
  4. GalvanicBore219 Win User

    Disappearing puzzles

    I have exactly the same problem: all my downloaded jigsaws have disappeared and so is my progress if I download them again. This has been going on since last month.
  5. BGCSOCAL Win User

    Disappearing puzzles

    Yep, I'm having the same problem. Sometimes, if you close the application, wait a few minutes and re-open you can click on the download collections and it will let you download one or, if your luck 2 collections before it hangs up on the next one. OF course
    some days clickon the download collections gets you nothing but an informational message. Sigh. I reported it on support a coupe of weeks ago but no help. Good luck!
  6. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

    Annoyed!
  7. DorettaEntsminger Win User

    Lost all collections in Microsoft Jigsaw!

    I buy puzzles and they disappear never to return unless I buy them again.
  8. BrianHarter66 Win User

    Microsoft Jigsaw

    I have the same question. Appears that the game was updated in August and previous purchases and completed puzzles disappeared
Thema:

the puzzle look (format) disappears

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