The purchased game does not download

Discus and support The purchased game does not download in XBoX Games and Apps to solve the problem; Good afternoon, 23.01.2021 I bought the Aliens vs Predator game in the xbox store, the transaction was successful, the order information is marked... Discussion in 'XBoX Games and Apps' started by АндрейНепомнящих, Jan 24, 2022.

  1. АндрейНепомнящих
    АндрейНепомнящих Guest

    The purchased game does not download


    Good afternoon, 23.01.2021 I bought the Aliens vs Predator game in the xbox store, the transaction was successful, the order information is marked completed, but the download of the game does not work, sends me back to the store so that I purchase the game. I went to the general forum, was prompted to delete the profile and start it again, did not help, then reset the console to factory settings did not help, what to do? I can't get through to support.

    :)
     
    АндрейНепомнящих, Jan 24, 2022
    #1
  2. Francia J. Win User

    The purchased game does not download

    Hi АндрейНепомнящих, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly install the game from the Xbox App by following the steps below:

    Open your Xbox App on your mobile device then search for the title of the game, once found click the game then choose "Download to console".
  3. onyxishere Win User

    Purchased Game on the Internet does not download

    Sorry to hear it. On the console head to My Games & Apps and scroll all the way to the right to see if the game is listed under Ready To Download.

    If it is not then you'll need to contact phone support for more assistance with this as it is a billing issue. If you live in North America you can dial 1-800-469-9269
  4. Totalpwnez Win User

    Purchased game downloaded, but does not play

    Well, unfortunately it is very difficult to tell.

    Assuming you mean the game "Magic 2013"

    The full game size is 29.07 MB

    If the full download in the storage settings, is not equal to 29.07 then likely you had a service interruption and it failed. No worries, you can download it as many times as you like by doing the following:

    Xbox Button > Right 2 times > Account Management > Download History > Magic 2013 > Download Again

    It should not charge you for the game again if you have already purchased it.

    If you continue to have issues, I would call Xbox directly, at 1-800-4MY-XBOX

    Best Regards,

  5. flagrantHippo Win User

    Where is purchase History for Xbox One like exists on the 360?

    Purchases does not display free games with gold purchases. I guess those aren't purchases? I voted. It was useful to see my queue online and made it very easy to download or re-download stuff.
  6. Geth Win User

    Money Stolen

    When you go to the store page for that game, does it say purchase or download?
Thema:

The purchased game does not download

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