The problem with profile pictures

Yeah It helped a lot I feel really stupid now the app didn't tell me the photo was not big enough so I changed it and ill try again tomorrow and see if it works thanks again for taking the time out of your day to help me.

Hello M4sk3d, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

I recommend you to do an appeal if the enforcement website allows you to do so. You can review how to do this by following the steps provided here:

https://support.xbox.com/help/family-online-saf...

To avoid a similar situation in the future with your profile picture, I encourage you to review the Xbox Community Standards and Microsoft Services Agreement in order to get an idea of what kind of profiles pictures you can use:

https://www.xbox.com/en-US/legal/community-stan...

https://www.microsoft.com/en-us/servicesagreement

Hi Qub, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you can't change your profile photo, to further isolate the problem. Have you tried changing your custom gamer skin using the Xbox app on mobile on a different mobile device? Or you could instead use a different Xbox profile and see if you can change it successfully using your Xbox app on mobile.

Please also check your account via https://enforcement.xbox.com/ to ensure you are free of any enforcement action.

Remember that this is a help forum for the Microsoft community where we are players like you, therefore we do not belong to Microsoft directly.

Let me know if this information was useful to you, I look forward to your response!

Best regards,
Daniel.

Hi again Qub,

I would like to know if you have already managed to change your photo or if the problem still persists?

If you have any other questions, let me know and I will be happy to continue helping you.

Best regards,
Daniel.

it has been disabled at the moment