The Problem of buying Forza Horizon 4 Ultimate Edition

Hi, I bought Forza Horizon 4 Ultimate Edition in the Microsoft Store (WIN10),but it is not in the library.

It displayed that we can't deal with your payment and tells me to contact the
customer service.

but it debited about 1 USD frommy VISA card three times.(Note: I tried several times to buy it.)

:)

 

Forza Horizon 4 upgrade to Ultimate Edition.

Yesterday I bought Xbox One X and I'm waiting for shipping. I want to buy Xbox Game Pass and Forza Horizon 4 Ultimate Edition but if I buy Game Pass I'll get FH4 Standart Edition, How can I upgrade to Ultimate Edition?

 

Forza Horizon 4 Ultimate Edition Steelbook

Hi, does anyone know were you can buy the disc Steelbook version of Forza horizon 4 ultimate edition as I can't find it? Thanks

 

Hello Hypocrest,

Thank you for contacting Forum support.

Just to clarify, is this a pre-order or a Purchase for the game?

I do recommend to Request a live agent
call back so they may check the purchase and ownership of the item.

Hope this helped

Thank you.

 

It's purchase.(On September 30)

I can call 1-877-696-7786, If I'me not in the USA?

 

Hey Hypocrest,

Unfortunately our support number is no longer active, you will need to visit our Xbox Support site in order to setup a call or use live chat.