The person who bought this needs to sign in.

Problem should be fixed now.. There were some problems with the xbox services..

Do you share your account with anyone? If this error appears to require permission or buy the game occurs because of a failure to communicate with the server. When a NAT is restricted or moderate occurs a lot.

Got the same problem

pls fix this

Hi when you downloaded the game did you install it on an external memory drive?

Hello, CKDASD. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including emails, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet.

That being said, I take this opportunity to let you know that's the way the system works. This means that if you're not using the account that owns the content you want to access, it's not possible to play the game unless you verify your identity, or you purchase the game on the account you want to use.

Not only that, but please note that having the profile registered on the console is not enough to let you play the game.
So, if you never enabled Home Xbox on the lost account and even if the feature is enabled, but you can't verify your identity, it's not possible to proceed.

However, could I know if you tried recovering the account?

Regards,

Arturo.