The path of motus game will not load.

BiscuitsAndGravy · Mar 6, 2019

I
purchased the path of motus from this weeks sale and when I lauch the game I was asked to accept terms and conditions and said yes. After this I am just stuck on an infinite loading screen, the word loading keeps going on and off of the screen so its not frozen,
and the game wont load so I can play it. I have uninstalled and reinstalled it and it still does this. I have also tired signing into another account to see if it could get in thr game and it still does this after accepting the terms and conditions.

:)

XBF Steven R

Hey there BiscuitsandGravy!

Sorry to hear that you're dealing with this issue trying to get your game to work.

If the soft factory reset didn't work, I think the next viable option in terms of troubleshooting steps would be the

Full factory reset. If that doesn't work, then continuing to talk to the developers would the best course of action. Just remember that if you go ahead with the reset, that you'd have to reinstall all your games and apps again. Also, remember that this
reset will remove your gamertags and in order to re-add them unto the console you will need to know their sign in information.

Hope this information was helpful.

XBF Nestor S

Hey there B&G thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest
clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One: This one in particular since there could be corrupt
data on the console and this will clear it out

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNETno
progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

XBF Brad A

Hello there,

As you have tried all the troubleshooting related to this. Have you tried getting on the developer forums and see if there is an known issue.

Thanks,

Brad

BiscuitsAndGravy

My network is fine and I have already reset my xbox I tried to play the game yeaterday and figured it was a server issue or something and that it would be fixed or work today.

XBF Jeremy Z

Hiya Watko,

Thank you for contacting Forum support.

please create a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That will allow us to tailor our support specifically to you!

Thank you.

The path of motus game will not load.