The other day, April 6th, My account name/email was changed Do I still have my purchases?

EllaDorsey Weld · Apr 15, 2020

I one day received a notification that something went wrong with my Microsoft account? This confused me so when I logged in to see what the trouble was I could no longer use my email and my account's identity had to be changed to my secondary email. The
process was semi-successful because I was able to log in to the site to write this with the new information, however, I do not know if my purchases or accounts with the login are synced? If I have lost old purchases or data I do not know how to check or process...
let alone begin to fathom how/why this has happened? Can I still log into other accounts such as Minecraft or Xbox? Do I have to purchase everything again?

I have attempted to log into Minecraft and Xbox with the old login information and the updated account information and I continue to receive the "Invalid email address or password. Forgot
your password?" message. What should I do? I don't want to lose everything.

:)

XBF Steven R

Hey there EllaDorsey Weld,

Thanks for reaching out to the Forums for advice on how to handle this. I can totally see how this blindsiding anyone could be distressing. If they changed your email, then you might want to get in contact with
customer
support as soon as possible,

When you get the chance, reach out there and see if they can help.

Hope this helps

Thanks for reading!

EllaDorsey Weld

I have attempted to log into Minecraft and Xbox with the old login information and the updated account information and I continue to receive the "Invalid email address or password. Forgot
your password?" message. What should I do?

ClaireKarle

Bit it hasn't been used and requested refund the next day. They denied with over 14 days ago and changed the purchase date to April. I have the original purchase emails to confirm bought on 6th June and bank statement with money being paid on that date too

Sparksie111

I don't have an xbox console either and my sender name has been changed for my email and profile account. I'm in a family share with 0365 which my brother owns. I've changed it back on my account but it's still showing an abbreviated version of my sender name on emails.

Little Pandy

Yep and i just used your link to double check. The final purchase screen still says it 39.99. If other people are able to download it for free it may have to do with date being wonky on my live account -- it sent me an email yesterday saying my next subscription
is due on March 6, 2020 even tho its April and they definitely already changed me last month. I'm considering call their customer service but they of course have more people call than usual so I'm on the fence

The other day, April 6th, My account name/email was changed Do I still have my purchases?