The new xbox controller issue

Discus and support The new xbox controller issue in XBoX on Consoles to solve the problem; Dear Customer services, I bought like 2 week ago a brand new customized xbox controller from the official website. After receiving the controller I... Discussion in 'XBoX on Consoles' started by TheyCallMeSiroj, Jan 23, 2022.

  1. TheyCallMeSiroj
    TheyCallMeSiroj Guest

    The new xbox controller issue


    Dear Customer services,

    I bought like 2 week ago a brand new customized xbox controller from the official website. After receiving the controller I tried to use it with my external bluetooth adapter TP-Link Bluetooth 5.0 USB adapter, after the first usage I noticed its quite buggy when using it wireless.

    Issue: when ever I play a game and I am in the menu it skipps every time I try to swap options 1 option. so instead of 1 to the right it goes 2 to the right.

    After reinstalling windows I noticed it was still happening? then I used a cable connected to my pc and I noticed it didnt happend anymore.

    Could anyone explain me what I could do to fix this problem? I was quite happy to have for the first time a wireless controller and now I feel kinda ripped.

    Sincerely regards,

    Joris

    **Moved to Gaming and Xbox**

    :)
     
    TheyCallMeSiroj, Jan 23, 2022
    #1
  2. XBF - Hayabusa Win User

    The new xbox controller issue

    Hello TheyCallMeSiroj,

    Sorry to hear you are having issues with your new Xbox controller with your external adapter.

    To better assist you with your concern, we will ask for few things:

    • How far are you from the Bluetooth adapter? Are there objects in the way between the adapter and the controller?
    • Do you have these same issues if you connect to the PC through Bluetooth, without using the external adapter?
    • Does the same issue occur if you plug the controller directly to the PC using a supported USB cable?
    I am unsure if the issue is truly coming from the controller itself, or the external adapter is not fully compatible.

    Things to keep in mind:

    • Bluetooth requires a PC running the latest Windows update. About Windows updates
    • For best performance, update your controller. Update your Xbox Wireless Controller
    • The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.
    Additional resources:

    Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support
  3. Kathy A. Win User

    New controller issue

    Good day!



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  4. Kathy A. Win User

    New controller issue

    Hello Rynobobino,

    Thank you for posting in Microsoft Community.

    Unfortunately, that is not listed on the compatible controller for Smart TV Xbox app. Please refer to the compatible controllers on this link: Connect a controller to your smart TV | Xbox Support.

    We hope that helps!

    Sincerely,



    Microsoft Community Moderator
  5. AquarrzSudnnym Win User

    New Controller Issues

    G'day HusseinAbdallah4

    Does it disconnect in games if you use a uSB cable to connect controller to console?

    Try usb (play charge) cable and let us know results.
  6. Simple OJ Win User

    I am having problems with my Xbox one and I think it’s some kind of virus

    Sounds like it's the controller causing the issue not the xbox. Buy a new controller or before buying a new one, try a different controller and see if the problem is still happening
Thema:

The new xbox controller issue

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