The music I bought does not show up on my debit card statement?

when i buy an xbox one game using my debit card, it shows up on the statement as "#### Debit Card Purchase Microsoft 800-6427676". where #### = the last 4 digits of the card number. so i would guess he should use Microsoft as the name.

also when paying for xbox live it comes up the same, except it has a different contact number at the end. (Microsoft 800-4699269)

Quick thing about credit cards and debit cards...

Microsoft most likely placed an authorization of the new Xbox onto your card. That means they asked your bank to hold the funds aside so you don't spend it. On a true credit card, it will show up on your statement as a pending charge. On a debit card,
it shows up as a charge. Even though your debit card has a VISA or MasterCard logo on it, it doesn't run as a credit card. Since your debit card is directly linked to your checking account, the authorization holds the actual money, whereas on a credit card,
they hold credits.

As for waiting 7 weeks, that is ridiculous, so sorry it's happening to you...

If it is showing as a charge on your bank statement but nothing is showing up on your paypal or MS account that sounds like someone has put your bank information whether it be your credit/debit card or checking account information on their own paypal account.

This sounds like fraudulent charges and you would need to talk to your bank about these and let them know what is going on so they can issue you either a new credit/debit card or checking account information.

My card was debited $21.35. The same amount that is shown on my Billing History statement through Xbox Live. I had $3.62 in my Microsoft Account, these two amounts make up the exact amount of the purchase.

Hi,

If you have money on your account then that is the default method Microsoft will use to take the payment, unless you also have another payment option and you choose this instead.

If you buy something with your account balance, it will not show on a bank statement.

You can also split payments between account balance and credit/debit cards. Any credit/debit payments from split purchases would show on a statement however.