The Money Paid Back on 30/09/19 to my mobile account £59.99 >>>>>>

you probably need to talk directly to someone in Billing

go to
https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select Payment and Billing

Select Show contact options

Select Request a call from Support

hope this helps

I have tried and tried all I get is a run around I am at my wits end with worry as it is . now 18 days so where is the payment gone ?

For billing issues, you would need to contact support directly. http://support.xbox.com/contact-us

Hi Mike,

Thanks for the replies. The only way to get this fixed, would be to talk with support. No one on the forums are able to assist in this issue.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

I paid $59.99 for GTA on my xbox 360. Why would microsoft make me pay another $59.99 for the same old game for my xbox one?