The "Migration problem" (PC/Windows)

Discus and support The "Migration problem" (PC/Windows) in XBoX Games and Apps to solve the problem; as far as I can tell this was a good thing, that was until I lost my money to the "dual versions" of Microsoft's game Minecraft. I was forced to make... Discussion in 'XBoX Games and Apps' started by philswifty, Apr 18, 2022.

  1. philswifty
    philswifty Guest

    The "Migration problem" (PC/Windows)


    as far as I can tell this was a good thing, that was until I lost my money to the "dual versions" of Microsoft's game Minecraft. I was forced to make two accounts initially, one for Mojang and the other for Microsoft, but they shared the same e-mail and I expected them to also share my account, they did not. Due to this being the case I have gotten stuck in a similar situation to a person who posted on this thread

    https://answers.microsoft.com/en-us.../c4d2b499-b372-4d94-886c-10fb209ef196?auth=1. In my case I forgot which account was my main one and tried migrating my Mojang account, since I had no idea of how to truly figure out which one held my real Minecraft account (and you can't check until you have already migrated). This led to me using the "backup" (Mojang) of my same e-mail account for Minecraft and it doesn't seem to be reversible (as stated in the documentation they provide).
    I am making this post to perhaps get some help or an idea of what I should do in the case that I used the Mojang account instead of the Microsoft account because now I can not use Minecraft at all, perhaps I can help get Microsoft to understand that, although this helps them get money, this feels like a lawsuit.
    To me, this is both a question and a discussion because I don't understand what to do in the situation that someone finds the migration instructions "unclear" such as myself and because I want to know what people think about the new migration (especially those who lost their Minecraft accounts to the same reason).

    Extra:
    I am not sure what it does, (I will research it in a bit) but perhaps Microsoft should get rid of Mojang account types? or at the very least make it LESS CONFUSING PLEASE.
    If the issue is not the account type I chose, then it would help to know why it got rid of my MC account. (they share the same exact E-mail, just different passwords)

    :)
     
    philswifty, Apr 18, 2022
    #1
  2. XBF - Dom Win User

    The "Migration problem" (PC/Windows)

    Hello philswifty,

    Thank you for reaching out to us about your feedback, concerns and issues!

    Your best option here will be to reach out to the Minecraft Help Center as they will have the tools and knowledge to support Minecraft related issues.

    Link: Submit a request – Home (minecraft.net)

    Once you're on the website, you should a page with multiple selection boxes.


    [​IMG]


    We suggest these selections:

    Language - Your preferred language.

    Game Title - The version of Minecraft you've lost access to

    Platform I play on - If you're on Windows 10 or 11, select Windows 10.

    What is the Category of Your Questions? - Migration Support

    What is the Subject for Your Question? - Problems Migrating

    There are a few more boxes after that you'll have to fill out on your own but if you still need our assistance, please reach out.

    Looking forward to hearing back,

    XBF Dom
  3. Kiraan7629 Win User

    Can't sign in to Minecraft with microsoft account after migrating account

    I migrates yesterday and since it doesn't work. It worked very well before but launcher force me to migrate 😤

    I'm on pc and it's window 7
  4. Brenden Shelley Win User

    Reset my computer and now I "don't own Minecraft Java"

    Were you able to solve this problem? I'm literally in the same boat right now with the windows reset and the previous account migration with a single Microsoft account. I even tested it on my laptop and I can access both my java and bedrock versions there, but not on the PC I reset windows on. I first contacted Mojang and they said after some messing around that it's a Microsoft problem.
  5. Clarity Sunrise Win User

    Minecraft - Having issues changing my skin

    im having the same problem i have migrated my account and windows 10
  6. ngocphi Win User

    Account Migration

    Yes there is xbox live for windows phones

    You can only migrate to existing xbox live regions for xbox or phones or pcs for only those devices
Thema:

The "Migration problem" (PC/Windows)

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