The mail authentication code does not arrive when you log in to the xbox.

Hi there! This is Virginia O.

I understand that you are experiencing issues receiving the verification code.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please verify contact information by double-checking that the email address and phone number associated with your Microsoft account are correct. Make sure that you are using the correct phone number and email address for verification purposes.

If you have added a phone number to your account, you should be able to choose an option to get the verification code via phone as well.

And then check Junk/Spam folders because verification codes may end up in the junk or spam folder of your email account. Ensure to check these folders regularly.

Next is to try different devices. Kindly request the verification code from a different device to make sure that the issue is not related to a specific device.

If the issue persist after performing the troubleshooting steps, kindly wait and try again because if the “Send Code” button is hit too many times, Microsoft might impose a temporary block or delay on code delivery as a security measure.

Please give it an hour or two before requesting another code.

For your reference regarding the troubleshooting steps of not getting the verification code, please visit this link: https://support.microsoft.com/en-us/account-bil...

Thank you for your cooperation.

Yeah, when I try to log in the code arrives on deleted mail so I can't log in. Thanks for replay.

Hi Serjayz. Welcome back!

Are your security proof details up to date?
http://www.xbox.com/proofs.

If so did you turn on the "2 step verification" (a code from the authenticator app) or not (getting a code trough e-mail or sms) when logging in to my account on one of the microsoft website or services?

Also, don't forget to verify what contact e-mail you have on file, because when the e-mail does arrive, it will go there. Remember that the contact e-mail may be different than the e-mail you use to sign into LIVE depending on what you set up.

Hi, I got an Xbox One on Christmas Day, and logged in. Do I just wait for the codes to arrive? How many days does it take? Thanks.