the gold does not work

1.Hey, I have the gold bought for 12 months, however I do not understand why in my account it appears that if I'm subscribed and when I want to play online, I'm not allowed, saying what name I have and if I wanted to buy it, and that's annoying,
I would like a quick solution please.

:)

 

Gold subscription does not work

Hello, I bought a Gold subscription for 1 year. On the xbox one console subscription is visible in the microsoft account subscription is also visible, the money from the card removed, but can not play FIFA 18 online, writes that you have no rights and need
Gold status. But Gold status I have purchased, what to do?

 

Games with Gold does not work

If you're in Switzerland then your free game is Crackdown as shown here.

 

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results