The Ghostly Enforcement Team of Microsoft

aBalancdBrkfast · May 21, 2019

Why is it that one can't make a counter argument over a suspension? I was recently suspended for telling someone i was going to get them banned because of some terrible and racist remarks that they sent to me. After reporting the person, they continued
to message me inappropriate things from other accounts. Jokes on me because I was the one who receive complete suspension from my Xbox for two weeks because I "impersonated staff" by threatening to ban someone. As someone whose spent thousands of dollars on
Xbox and Microsoft products over the past 15 years and had no issues on Xbox, I feel this is totally unwarranted and out of line. Upon submitting a case review, it was upheld, meanwhile the person harassing me probably just lost his communication ability for
a day. Now I'm stuck without being able to play and can't even contact the enforcement team who is seemingly trying to play the role of God behind a computer screen knowing there is no way for me to defend my case. I'm so frustrated with Xbox on this one.
I think Sony and Steam just got a new customer.

:)

Mimori 775

This is actually why people are recommended to simply block users or block communication from users not on your friendslist. If your found to be exacerbating the situation that can lead to an enforcement since you would have broken the code of conduct yourself.

This is especially bad when the user is using fake accounts to troll you into “slipping up”. I’m sorry for your frustration and experience and hope you have a better one wherever you end up.

Let this be a learning opportunity however that it’s best to not respond to these type of trolls and, as hard as it is, try and be the bigger the person and walk away. What’s funny, is from experience having no reaction and leaving seems to make them more
upset then when you try to respond 😉

Tomesso

Sorry to hear you are having this problem, but not worth getting baited into anything like that. Report them and move on there's no need to reply any "unwanted" messages.

Although, there's an option to turn it off if you go to:

Settings -> Account -> Privacy & online safety -> Xbox Live privacy -> View details & customize -> Communication & multiplayer -> Others can communicate with voice, text, or invites-> Change it to friends only.

aBalancdBrkfast

And that's my issue, I should be able to make a case rather then them "review" evidence. Very one-sided and unjust. Won't have to worry about any of this on PC because Microsoft hit the fan on this one.

{Parity}

You get to submit a case review but you only get one shot at it. If they uphold their decision then you have to wait it out. The easiest thing is to not break the rules so then you don't have to worry about suspensions.

{Parity}

Xbox support can do nothing with suspensions or bans. That is controlled completely by the Enforcement Team.

The Ghostly Enforcement Team of Microsoft