the gamertag change purchase went through but my gamertag isnt changed

Hello TahtStalker, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you, I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, who answers your question:

If the purchase was made, I recommend that you wait at least 48 hours to see if the gamertag is completely updated during that time, since on some occasions (it is not common) but it may take a little longer and it is always recommended to wait that period of time.

Information Source (Credits): https://answers.microsoft.com/thread/64cd7d22-dcc9-478a-a17f-23c41e8d5ae7

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

My problem is similar, i have the free gamertag change, I went to change it and it comes up with that number and saying live marketplace isnt avaiable at this time. >_<

As stated in the enforcement site:

"If you create an offensive or inappropriate Gamertag, it will be replaced with a new automatically-generated Gamertag



If a player is unhappy with the assigned Gamertag and wishes to change it, he or she may purchase a new Gamertag through the

standard Gamertag change process. "

Hello, I have the same issue. A couple days ago I changed my Xbox user but to no avail. The money used went through. It has been 2 days since then and my user still hasn't changed.

After purchasing the product it stated "Something went wrong. Try your gamertag again". yet money was still withdrawn.

I have signed in and out and checked my order history. It has appeared completed but my gamertag is still yet to change.

You had the chance to pick a gtag before it was assigned to you. If you are unhappy with the assigned Gamertag and you wish to change it, you can purchase a new Gamertag through the

standard Gamertag change process.