The gamepad cannot be updated and does not connect to the console

Hi there Iurii T. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your gamepad.

Even though it looks identical to the original, there's still a chance it could be a high-quality replica. Verify the authenticity by checking the following:

Serial Numbers: Compare the serial numbers on the gamepad and the box with the one on the official controller.

Packaging Details: Look for any differences in the packaging, like minor spelling errors or differences in the logos.

Official Website: Check the manufacturer’s website for tips on identifying counterfeit products.

Since you encountered an error updating the firmware on your PC you can try:

Use a different USB port and cable to rule out any connectivity issues.
If on a Windows PC, run the update software in compatibility mode (right-click on the software -> Properties -> Compatibility).
Run the update software as an administrator.

Different PC: Try updating the firmware using a different PC.

Manual Reset: Look for a small reset button on the controller (often a tiny hole). Use a pin or paperclip to press and hold the reset button for a few seconds.

Console Reset: Reset your console's controller settings by going to the settings menu and looking for controller settings. Re-pair the controller afterwards.

Make sure your console's firmware is up-to-date:

Go to the console’s settings and check for any available system updates. Install them if available.

Sometimes a simple reboot can resolve connectivity issues.

Follow the standard procedure to pair your controller wirelessly. This usually involves holding down a specific button on the controller and navigating to the pairing section in the console's settings.

On some consoles, you may need to clear previous pairings before adding a new device.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

If shutdowns electricity and console updating software on gamepad its = gamepad is "stone"? I`m worried about console, this thing(shutdown electricity) can damage my console?

Hello AngeAlexiel,

Is it possible that you have many other electronic products on your house that can be affecting the wireless from the console?

In the past, I had some disconnections on my gamepad (but it was due to the battery not being properly charged).

From what I'm reading on the internet, it is possible that you had really bad luck and the two Xbox One X you had have the same issue.

Just to discard another possible issue, if you have your gamepad connected via USB, does it disconnect or it never loses connection?

That last question is quite important, because if with the USB connected to the console you get the gamepad disconnected also, the issue may not only lie in the "wireless card" from the console.

Hi i doesn`t have a Xbox console. I have an issue with my xbox one gamepad and Samsung TV model UE50MU6100UXRU.

After gamepad firmware update 4.8.1923, my TV cant recognize my xbox one gamepad, before the update it worked fine.

I`m plugging gamepad directly to USB port of my TV to play games via steam app.

On PC my controller working perfectly.

Gamepad firware update i made with accesory Xbox app which i downloaded from microsoft store.

Can i downgrade firmware of my gamepad somehow?

Hello,

I was using the second guide you linked, I do not own xbox console so I haven't tried the first one.

The problem was occuringon bluetooth and is on wireless, but at this point I cannot pair the gamepad wirelessly since the pair/sync button does nothing.