the game has disappeared from the library

Hey Grigoriy

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to find a game in your Library.

Are you able to see this code redeemed on your account whenever you check your

Order history?

When you try to download it from the Store, do you experiencing any difficulties?

When you are viewing your Full Library, are you able to select on the top left-hand side to show any hidden items? Do you see your game there?

If you can provide these details for us, we should be able to assist you further on this matter.

You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

If it is showing anything other than completed then more than likely it was refunded for some reason or another.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kitchn, although the console allows and have the option to pause the download of games, I do not particularly advise much, because when pausing and restarting the download is a different path that the signal makes up the servers of the developer, can also corrupt the file home uses internet has some failure, can give addressing error in the packages and times of the download get stuck, out that it can resume downloading again.

The ideal is to start downloading a game and wait for it to install and 100% so that there are no errors.

es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente

I would contact Microsoft support and explain the situation with proof of purchase.

You can try going to your payment history for proof of purchase.