The game has disappeared and the nickname has changed

DmitryGulevich · Jan 18, 2019

"Hello, I had Forza Horizon 3 on my account with additions (I can’t say exactly with what), but after changing the account name ((Ivan Ivan was) I wrote an ambulance, I thought to fix it later), the game disappeared + I can’t log in to microsoft store
- gives an error (you cannot log in now, try again later) "
I also have a nickname in the XBOX (previously Dmi3riy)

:)

XBF Brad A

Hello Dmitry,

The gamer tag you posted is that your original gamer tag? If not then you are signing in with the wrong email. You will need to figure out what email you used when you created your original account. If unable to figure it out at all, you can request a call
back and provide them with your original gamer tag. If they can verify the account they can provide the details.

When you go to

Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Brad A

Hello Dmitry,

As mentioned above, please go to Xbox.com and sign in with the original account. It sounds like you signed in with a different email, that is why the game is gone. Once you sign in you can go to your library on the website and see what games you own.

Thanks,

Brad

XBF Chris J

Hello,

Thank you for keeping us updated. Can you verify that you see your purchases here? :

Order history

If not, you may want to try contacting Xbox support to talk to a live agent

Contact us here
Select My Account
Select "See other options"
Select Error Messages and codes
Select "Show contact options"
Select Request a callback from support

Hope this helps!

DmitryGulevich

I have only 1 mail with which I register.
There was such a sequence
1) I change my account name
2) reinstall windows, because my past has eternal departures
3) Install new
After that, I can not log in and do not see the game in my library

DmitryGulevich

"mod removed personal information" is such a nickname when I log in on the xbox site, and if I go to the library there is only candy crush saga, but I haven’t played this game at
all (IN GENERAL)

The game has disappeared and the nickname has changed