The Enforcement Team needs to do more work looking at your account and banning you or your xbox

Luck Flows · Jul 9, 2017

My xbox one got banned for no reason and i dont know why you guys dont put enough time into looking at who your going to ban cause xbox doesnt put enough time into doing this.

:)

FordGTGuy · Jul 9, 2017

Meaningless Suspension

The Xbox enforcement team does not life ban lightly, does anyone else use your account?

Gunman708 · Jul 9, 2017

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.

My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

OK Fowl · Jul 9, 2017

Enforcement is a different team, but this page explains their process more: Xbox Enforcement | How Do I

XBLET does not use the Forums.

You can always submit a case review if eligible. Here is the info on how to do that: Xbox Enforcement | How Do I

M3tal Daz3 · Nov 1, 2018

Device bans are deicded only in cases of egregious infractions of the Code of Conduct and for this XBLPET verifies everything before deciding for a suspension.

That being said the enforcement team doesn't uses the forums and we can't help you with suspensions.

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com

OK Fowl

Enforcement is a different team, but this page explains their process more: http://xbx.lv/1oJUuz9

XBLET does not use the Forums.

You can always submit a case review if eligible. Here is the info on how to do that: http://enforcement.xbox.com/home/howto#sub-topic0-6

M3tal Daz3

Device bans are deicded only in cases of egregious infractions of the Code of Conduct and for this XBLPET verifies everything before deciding for a suspension.

That being said the enforcement team doesn't uses the forums and we can't help you with suspensions.

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com

THEOWENKILLER

There is no time limit on the enforcement team acting on modded achievements, so the more time that passes makes no difference.

The only people you could have spoken to are customer support, who do not deal with such things.

If they did pass the info on to the enforcement team, they will only have looked to see if any reports have been made, it doesn`t mean they actually looked at your account.

What you need to do is to get people to report you and force them to look at your account, that`s the only way you will know for sure if they care or not.

I can guarantee they have not looked at your account and decided to "spare you" or see you are a fair customer, that is not how enforcement work.

I personally despise all cheats, and think every one of them deserves a permanent ban.

Smwutches

The enforcement team does not work on a strike system. You can be permanently banned for your first enforcement action. It just depends on how severe it is. So you could always get permanently banned with one more enfraction, or you could get a few more
suspensions. No one can really tell you.

Enforcement actions are not removed from your account. You would have had to submit a case review at the time of the suspensions in order for the enforcement team to look at them and possibly have them lifted.

O3W

You will need to contact the Xbox Policy and Enforcement Team, more info regarding the ban can be found in the email link to your primary Xbox account or at https://enforcement.xbox.com . Sorry for the inconvenience.

The Enforcement Team needs to do more work looking at your account and banning you or your xbox