The Division Pre-Order Bonus ($10)

MARINE_17 · Jun 21, 2016

I recently consulted customer support about my pre-order bonus of $10 that I had not received. They told me that I needed to report it in this forum to process my claim and resolve my problem.

:)

II Jenny · Jun 21, 2016

The Division Pre-order bonus

I pre-ordered The Division, and with it came a promo for a $10 gift code that would be delivered within 15 days of the games release. I never received it so I contacted Xbox Support and they guided me here. I still have the email/receipt of it, if it is
needed.

Mister Quimby · Jun 21, 2016

The Division Pre-order bonus

Hey there II Jenny!

Just to clarify, did you pre-order The Division from the Microsoft Store? If so, you will need to reach out to

Microsoft Store Support for further assistance. If you are referring to a different promotion, be sure to let us know. Thanks in advance!

Smwutches · Jun 21, 2016

The $10 gift code was actually a promo through microsoftstore.com. If you preordered from them, you would need to contact their customer support for assistance. Keep in mind that if you are a rewards member, you would have received 15,000 rewards credits
instead of the $10 code. If that is the case and you did not receive those credits, you would need to post here -

forums.xbox.com/.../29.aspx

If you preordered digitally, you would not have been eligible.

Smwutches

The $10 gift code was actually a promo through microsoftstore.com. If you preordered from them, you would need to contact their customer support for assistance. Keep in mind that if you are a rewards member, you would have received 15,000 rewards credits
instead of the $10 code. If that is the case and you did not receive those credits, you would need to post here -

forums.xbox.com/.../29.aspx

If you preordered digitally, you would not have been eligible.

Mister Quimby

Hey there II Jenny!

Just to clarify, did you pre-order The Division from the Microsoft Store? If so, you will need to reach out to

Microsoft Store Support for further assistance. If you are referring to a different promotion, be sure to let us know. Thanks in advance!

Jiggaapril

I pre ordered quantum break and did not receive my Alan Wake American Nightmare bonus and and i waited 7-10 days. I pre ordered through microsoft store and it said you will receive bonus.

Buick350X

but if on release day, do you get the bonus map for pre order? or even the $10 gift card pre order gets plus player stuff.

MERENE3

i never received this 10.00 card also.. and have called 3 different idiots on phone to help me and they told me 1st i didn't order it.. 2nd guy says call ubisoft.. for what they didn't sell me the game they made it... other guy on phone with now tells me
to write in this forum so i am i just want the 10.00 dollars i was told i was getting never again will i pre order anything from microsoft for now on best buy the send what they say they will this *** is crazy over a month later.. and still waiting ... wow
just got hung up on.. freaking unbelievable

The Division Pre-Order Bonus ($10)