The dialog for 'add credit card to account' does not work

The dialog for adding credit card and other information doesn't do anything after pressing next. All information is provided, no errors are displayed. The dialog just sits there.

This is on Windows 10 using Edge browser and/or Chrome.

The URL for the dialog process is >>

Tervetuloa käyttämään Microsoft-tiliä<new gamertag>&Purchase=1

I was going to change my gamertag and pay the fee, but I can't add my credit card on the account because of this dialog that's bugged.

Any ideas?

Thanks,

- jP

:)

 

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

• If you want to add a new credit card, select Add Credit Card.
• If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

• Click on Add New Credit Card and enter the credit card information
• Click on PAY with PayPal and follow the instructions.

 

Xbox Live Gold Purchase Error

Does this also come with a "Cannot retrieve information from XBOX Live"? If that's so I believe this error you are encountering is due to having an expired credit card at one point on your account. You can try to remove the credit card (if for some reason
that doesn't work) please contact XBOX Support for your region and speak with the Billing Department.

Have them first remove that credit card from the account (if it's expired) and then have them add a new credit card and try to add your subscription to your account.

Let us know if that worked =].

 

Hi there,

What happens if you try via console?

Are you able to add any other cards?

HP

 

Heyoo,

I do not own an Xbox, I'm just on PC using the Xbox interface.

 

Try adding the card through Sign in to your Microsoft account

 

This worked beautifully and I got to change my Gamer tag to better reflect my twitch name. Cheers a lot!