The cw app not working

Buddy may I know if you tried using another wifi network?
Or try temporarily share mobile data via wifi Hotspot and connect your console in that way

In the meantime try using a different DNS for the actual network

go to Settings > Network > Advanced Settings

Once you’re inside the Advanced Settings menu, go to DNS settings and select Manual from the list of available options.
When you get to the next screen, enter 8.8.8.8 in the box associated with the Primary DNS and 8.8.4.4 in the Secondary DNS box.

Once the default DNS addresses have been changed, restart your console and see if the issue has been resolved at the next console startup.

1. a couple hours ago

2. it is the only app not working

3, won't play videos says unsupported format

4. unistalled it and reinstalled it

5.cleared local saved cache

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Buster2099

Please answer the following questions

When this started happening buddy?
May I know if this is the only app?
When you say not working, do you mean the app closest itself? Or its saying something when you open it?
Which troubleshooting steps you have done so far to fix this issue?

I'll be waiting for your reply, greetings from another Microsoft user!

Hi Ethan. If the above troubleshooting steps didn't help, please go ahead and create a new thread. Thank you!

Hi,

Mine is not working either. It tells me it cannot connect to the CW so it won't play any of the videos. All my other apps work just fine...