The Cuphead game is not installed from the Windows 10 store

Discus and support The Cuphead game is not installed from the Windows 10 store in XBoX Games and Apps to solve the problem; I've been trying to download all day and install the game cuphead from the store Windows 10 and every time I try the download is cancelled when it... Discussion in 'XBoX Games and Apps' started by Cristian AlbertoSanchez Lopez, Sep 27, 2017.

  1. Cristian AlbertoSanchez Lopez
    Cristian AlbertoSanchez Lopez Guest

    The Cuphead game is not installed from the Windows 10 store


    I've been trying to download all day and install the game cuphead from the store Windows 10 and every time I try the download is cancelled when it reaches 11.08 MB. Yesterday, the first time I tried the download reached 1 GB but it was cancelled
    and rebooted. What can I do?

    :)
     
    Cristian AlbertoSanchez Lopez, Sep 27, 2017
    #1
  2. maxen
    maxen Guest
    Unable to download game on PC? Only works on Xbox.

    Hi Exo,

    Can you check there isn't already something installed to your PC? Press the Windows key and type "Cuphead" and see if anything shows up, and in the search bar also type "add remove" and follow the suggestion to Add & Remove Programs and see if there's anything
    under Cuphead you could delete. It's possible that during the pre-order window your PC downloaded a placeholder Cuphead file, so the Windows Store knows you own it but also can't launch it as it's not the full game installed.

    Let us know how you get on.
     
    maxen, Sep 27, 2017
    #2
  3. xSinisterStrike
    xSinisterStrike Guest
    'The app can't be opened'

    I preordered Cuphead so I was able to install it on my Xbox One as well as Windows 10. Today, I tried to play Cuphead on my PC but I keep getting this error. 'The app can't be opened. Please visit the Windows Store for more info about Cuphead.' My Operating
    System is fully updated as well as my Nvidia drivers. Is there anything I can do? ReCore works fine but none of my other Play anywhere titles do.
     
    xSinisterStrike, Sep 27, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    The Cuphead game is not installed from the Windows 10 store

    Hey Dr. Bertov! The proper teams have been made aware of the issue. As soon as we have any updates, we will make sure to post them here. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Sep 28, 2017
    #4
  5. eyehateyew
    eyehateyew Guest
    I can't even get the download to start. I hit install and it just exits the window. If I go to library and install it just says something like 'oops sorry try again must be a problem on our end'. Dialogue just repeats when I try again. Very frustrating!
     
    eyehateyew, Oct 3, 2017
    #5
  6. eyehateyew
    eyehateyew Guest
    Any updates on this?
     
    eyehateyew, Nov 2, 2018
    #6
  7. eyehateyew Win User

    The Cuphead game is not installed from the Windows 10 store

    Hey Dr. Bertov! The proper teams have been made aware of the issue. As soon as we have any updates, we will make sure to post them here. Thanks!

    _______________________________________________________

    Mister CiZl

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    Any updates on this?
  8. Mister Cizl Win User

    The Cuphead game is not installed from the Windows 10 store

    Hey Dr. Bertov! The proper teams have been made aware of the issue. As soon as we have any updates, we will make sure to post them here. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  9. eyehateyew Win User

    The Cuphead game is not installed from the Windows 10 store

    I can't even get the download to start. I hit install and it just exits the window. If I go to library and install it just says something like 'oops sorry try again must be a problem on our end'. Dialogue just repeats when I try again. Very frustrating!
  10. DIPDIP0TAT0CH1P Win User

    CUPHEAD - Play Anywhere installs on XBOX ONE - Not on Windows 10 PC

    Go to the Windows 10 Apps Store and make sure your logged on with the account that purchased the DIGITAL version of the game.

    Search for CUPHEAD and make sure the platform is set to ALL.

    You should be able to find the game and when you select it, you will see install to pc or install to xbox as options.
  11. Georges C. Win User

    Xbox Play Anywhere

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello NightPHOX, yes the game is Play Anywhere, would know what error appears, this installation error only happens with Cuphead or with some other game.

    On the system issue you've already checked whether you've updated your Windows for the latest version of Windows and with xbox apps up to date.

    https://www.xbox.com/en-us/games/store/cuphead/...
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The Cuphead game is not installed from the Windows 10 store

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