The Crew tells me to buy it.

RustyBucket21 · Oct 5, 2016

Thanks for the replies but I definitely got it (not the demo) from GWG. I know I'm getting on a bit but I'm still capable of downloading the correct game. Obviously it must have been a glitch in the system. Which is not uncommon for XBL. Anyway as I've
said I've just given up on it, as MS support don't have a clue what they're doing.

DrunkenAcid · Oct 6, 2016

Rusty, have out tried clearing the system cache? Here is a link that explains how to do it:

support.activision.com/.../Deleting-Old-Files-from-PlayStation-4-and-Xbox-One-Consoles

Before you do that, uninstall The Crew this way the system cache is cleared of any past Crew information that maybe stuck.

If that doesn't work, the only other thing I could possibly suggest is to contact Ubisoft and see if they may have a suggestion about how to proceed. They might be able to do something, not sure what considering it was a GWG offer, but they might be able
to help you out.

Mister Beep · Oct 6, 2016

Hey RustyBucket21,

Thanks for letting me know, we definitely can verify that this issue needs to be looked into further for you on our end, and we've passed your information along to the appropriate team to look into. Please keep an eye on your email for further contact!

Mister Beep · Oct 7, 2016

Quick bump, I wanted to give a heads up I moved this out of our Backward Compatibility forum to the proper forum for this type of issue.

Thanks!

RustyBucket21 · Oct 8, 2016

Would like to say a big thank you to Helen from M.S. who got this sorted for me. Thanks. And thank you to everyone who posted trying to help.

Mister Beep · Nov 2, 2018

Right on, happy to here it got sorted out. Enjoy!

RustyBucket21

Would like to say a big thank you to Helen from M.S. who got this sorted for me. Thanks. And thank you to everyone who posted trying to help.

Tormaz

Unfortunately, I think DrunkenAcid might be correct on this one. If you happened to download the Xbox One or 360 Trial instead of the full game that would definitely cause that problem and give you that specific error message. Someone mentioned checking
your Microsoft account to see if it was in your purchase history. The problem with that is that Games for Gold games (or any Free to Play games) don't show up in your purchase history.

Mister Beep

Sorry to hear it, RustyBucket21. I suggest replying back to the email you were sent to continue troubleshooting the issue. I understand this is a frustrating issue, but it looks like this was escalated to a higher tier.

Please keep us posted on how it goes! We definitely want to make sure this is sorted for you.

REBELGAMER9

Contact xbox and go through your purchase history with them they should be able to see on your history that you have owned the game sometimes when games with gold come out if they are downloaded on a specific account they wont be accessible later on down
the line it has happened to me before hope you can get it sorted thank you.

Mister Beep

Hey RustyBucket21,

Our phone support team will be the best folks to reach out to in regards to this issue. Since our forums are public, we are unable to offer in-depth account assistance such as looking your purchases and licenses.

I definitely recommend that you continue working with them, but please feel free to keep us posted!

The Crew tells me to buy it.