The Crew 2 Standard Edition refund

Jacks Mod · Jul 6, 2018

Tried to refund The Crew 2 Standard Edition, I'm still within all the parameters keeping me eligible for the refund. But I'm met with 'close The Crew 2 on all of your devices' yet I only have it on one device and it has been deleted and restarted many times,
any help would be appreciated

:)

Offici4lJ4c0b · Jul 6, 2018

Upgrading a Game

About a Month ago, I Pre-Ordered Red Dead Redemption 2 (The Standard Edition) and now I want to get the Special Edition and I can't refund it since its been more then 2 weeks and I was wondering if there was another way to upgrade the game from Standard
to Special. If this is a possible thing, please let me know.

BrewDailys · Jul 6, 2018

Purchased Just Dance 2016 Gold; No code for unlimited access

Still haven't heard back from Ubisoft and the bonus content still isn't available in-game. Is it possible to get a refund on the difference between the Gold Edition and the Standard Edition?

Smwutches · Jul 6, 2018

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBF Crystal P

Hi there Jurgen,

Thanks for reaching out. I'm sorry to hear about the issue with the games not appearing as gold edition in the games and apps.

Unfortunately, the thumb image with look like the standard edition. What makes the gold edition special is the added DLC for the game.

If there is any issues with bugs in games, I recommend trying to reach out:

Official HITMAN 2 Bug Report Thread
The Crew 2 Support Forum

Hope this helps.

Jurgen1488

For both games, I have all the available content installed. But this problem is simply. It's not that I miss some installed content. Simply The Crew 2 looks like a standard edition and not like Gold.

And Hitman 2 runs as a prolog and not as Hitman 2 or Hitman 2 Gold editions.
And the developers said the missions from the previous Hitman will be improved, but there are no such missions. So there must be a bug in the game or it will only be available after the first update.

Gerardo CG

Hi there Jacob, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

In this situation, the most convenient option is to simply request a refund for the version you purchased by error and then proceed to buy the correct version of the game. Unfortunately, there is no way to pay the difference to obtain the other version.

To request a refund for your game, please visit the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that sometimes it can take up to 24 hours for your purchase to appear in the refundable orders history. If it doesn't appear immediately, please wait for that time period and check again.

In case it is helpful to you, here is the official purchase link for The Crew Motorfest Standard Edition - Cross-Gen Bundle:

https://www.xbox.com/games/store/th...oss-gen-bundle/9NQRQJND8DMX/0010/B2H29M5CCC5F

I hope this helps and if you have further questions please let me know.

Best regards.

Sabir Huseynov

I have absolutely the same issue. Bought standard edition, the store offered me the Vault Edition (discount for 22 days and wrote "just for you"). I refunded the standard edition. Just for you offer lasted for 2 days after that and then disappeared, the moment I wanted to buy it.

Now, the New Year discounts are off and I have to buy the game for the full price.

Note: nother it was stated that it was an upgrade! They offered the full Vault Edition with the 72% discount!

The Crew 2 Standard Edition refund