The console (xbox one s) doesn't connect

Hi stefacipio95,

Sorry to hear you are having issues. My first suggestion would be to do a reset of your console.

How to restart or power cycle your Xbox One console

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

Restart your console from the Power Center

1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
2. Select Restart console.
3. Select Restart.

Note If the console appears to be frozen, follow the instructions in Physically power cycle
the console.

Restart your console from the guide

1. Press the Xbox button to open the guide and go to System > Settings.
2. Select Restart console.
3. Select Restart.

Note If you're unable to access the guide or if the console appears to be frozen, follow the instructions in Physically
power cycle the console.

Physically power cycle the console

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

1. Turn your console back on by pressing the Xboxbutton on the console or the Xbox button on your controller.
   
   Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Disconnect and reconnect your console's power cable

1. Turn off the Xbox One console by pressing the Xboxbutton on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

Do a hard reset.

If that does not work, try to delete and reinstall those apps.

If the problem persist, go to your router and then try to reset it.

If it's on strict, unplug your router for about 5 mins and go check your NAT type if still on strict refresh your NAT.

Besides doing the hard reset, try to check the nat and make sure it is open

Please try a power cycle:

1. Hold the power button for 10 seconds.

2. The console will fully power down. Wait 30 seconds.

3. Unplug the power cable from the wall socket and the back of the console.

4. Wait 30 seconds.

5. Re-attach the power cable and turn the console on. It will take a while to turn on.

6. Sign back in and try again.