The confirmation email on my other account no longer exists and is keeping me from logging in

Hello Sebastian Simmons,

Thank you for posting in the Microsoft Community,

We are sorry to hear that you are having trouble logging in to your other account. This sounds like a frustrating situation and we appreciate your patience.

Please be aware that Microsoft account recovery is managed by a fully automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, allow me to do the best I can to help you with the process.



To recover your account, you'll need to verify your identity and provide some information about your account history. Follow these steps:



1. Go to https://account.live.com/acsr and enter the email address, phone number, or username of the account you are trying to access.

2. Please enter an email address that we can use to contact you about your request.

3. Enter the characters you see on the screen to prove that you are not a robot and select Next.

4. A screen will appear asking you to verify the contact email address. Check for a message from us in the email with the security code, enter that code, and select Verify.

5. Fill in as much information as you can, even if you're not sure. See Tips for filling out the recovery form below.

6. Select Send when you're done and we'll respond within 24 hours.

These articles may help us with the recovery process.

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I can log on via my Xbox account but once in, to update any info I have to be able to receive a confirmation code via an email that no longer exists. And the "security questions" they ask are no longer answerable. So I keep an EA account that I don't want linked to my Xbox account or make a new Xbox account without it.

i have done those steps but it keeps trying to send a reset link to the account that no longer exists as it is a "@bbcl.co.uk", in the recovery request email it jut said this: quote: "Your Live ID account {effected email adress} was created using an email
address from a provider other than Microsoft" then lnks me to the reset page, then tries to send another reset link to the account i cant get onto...

ive been on windows love help and asked if they can send the reset link to my other email adress but there has been no reply as yet...

Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
be taken down.

Ooops it keeps logging me into my other account, not my main one, but i am my names dallas. lemme confirm once this site lets me in my other one >_>