The billing page says "Sorry, something went wrong." and i can't cancel my subscription

SimonCE24 · Jun 25, 2023

Hello, I subscribed to gamepass a couple of days ago, but i want to cancel the recurring billing, so i tried going to the billing page (https://account.microsoft.com/services/pcgamepass/details#billing) by clicking on "Manage" but i gives me the following error:

"Sorry, something went wrong."

"We’re not sure what happened, but refreshing the page may help, or trying again in a little while."

"TraceId: 8Ys4i+MBl0yCOinX.27.98"

It has been like that since yesterday.

I then tried to request a call and was unsuccessful with a similar message "We’re unable to process your request for a call back. Please try again later."

:)

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

Try to manage your subscription from this website

https://account.microsoft.com/services

Try using different browsers in incognito/private mode, different devices such as a PC or mobile and also try different networks, you could try connecting to mobile data.

If none of this works, please wait 24-48h and try again.

Remember that this is a public forum and as an independent consultant, I am an ordinary user just like you and I am not part of Microsoft's technical support team, so I do not have access to the system to help you beyond the information I have provided.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Death8162

I cancelled my realms subscription like 4 months ago and out of nowhere I was billed for another subscription. I went to refund but it says I can only cancel the subscription pls help me I do not want to pay for another month

PiNkEyE69

I just tried and got a "We're sorry, but something went wrong" page

BoyBigas

hi i cant redeem my 12 month gold prepaid subscription its says SOMETHING WENT WRONG SORRY ABOUT THAT GIVE IT A TRY IN A WHILE been doing that eversicne can u help me

Guy1137

as for cancellation - I found the way to cancel only next-year subscription and I am looking for the way to cancel this year subscription.

I asked for a callback several time but got the following message:

"Something went wrong on our end. We’re working on it."

who can help me please?

The billing page says "Sorry, something went wrong." and i can't cancel my subscription