The ban system

A 2 week ban usually occurs after the 3rd communication ban.

First is 24 hours.

Seconds is a week

Third is 2 weeks.

Unless its changed recently.

Suspensions are related to infractions of the Xbox Live Code of Conduct or the Microsoft Services Agreement, so they are not random. Xbox Live Support has no visibility into enforcement actions (they may say you have one, but that's it; they can't remove
it or say exactly what caused it). Suspensions longer than 24 hours and issued within the last 12 months may be eligible for a case review on
the Enforcement website.

Some games do take screenshots when major achievements are completed, but the screenshot itself won't bring on a suspension, unless there is something in the shot (such as user-generated content) that breaks the Xbox Live Code of Conduct.

Hi,

Doesn't matter about the 'context' or the 'bigger picture'. If someone sends you something like an offensive message all you need to do is block and report it. There is no need to reply. If their message was offensive and broke the code of conduct, you should report them and the same ban will come to them too.

I've been on Xbox Live since 2005 and never had a suspension once.

The enforcement team does not use the forums. To see about submitting a case review, you would need to go to http://enforcement.xbox.com

The context does matter, if the person sending the first message isn't necessarily offensive but with the intent to cause distress or anger resulting in retaliation.

What's there to get angry about from a random stranger you don't know? Who cares what other people you don't know say to you? You don't need to retaliate other than to block and move on. All communications on Xbox Live need to be rated E for everyone. When you signed up, you agreed to abide by the rules which are legally binding.

There is an automated system when it comes to swearing. It's actually quite difficult to swear fully on messages as most are blocked out. The fact that they are blocked should be a good enough indication that you're not allowed to use them in anyway either directly with stars ** or via an abbreviation.

How do you know 'nothing happens to them'?. They won't tell you if your report leads to a ban.

As I see it, it's working as it is meant to work.