The Advocacy Team

CODER X1 · Apr 14, 2014

Ok My curiosity has gotten the better of me.

what are the advocasy team ?

what do you people do ?

My experience of the advocacy team is a mess from start to finish i started off with reading disc problems ejecting etc to completely ruining a disc on me i was then told i will get a new game replacement did it i get it NOPE. so i asked why didnt you ship
the game#? they told me your console will have to be replaced i replied oh ok they said it would arrive in 3-5 days guess what nope no console so i got back on to MS apparently they made a mistake and im entitled to nothing..

anyway skip to now my power supply has kicked the bucket now they want me to pay postage to send the power supply back which is €55 via ups to the czech republic im quite happy for them to have the broken one back but why should i fork out that money when
im covered under warranty,

is it just me or are the whole customer support team & advocacy team a joke ?

:)

Danny Callaghan · Apr 14, 2014

Advocacy team

Because their useless too tbh. I have escalated my complaint to Kathleen Hogan now and finally its being dealt with and took seriously by them. Thanks for the advise though

BrianGunter · Apr 14, 2014

Advocacy Team?????

www.google.com/search

fraud

frôd/

noun

wrongful or criminal deception intended to result in financial or personal gain.
Click to expand...

It's fraud. It doesn't have to be strictly financial gain to be considered fraud. You're attempting to deceive the store and personally gaining a brand new system at the expense of the store's time and aggravation, at the very least.

Your Dead McFly · Apr 14, 2014

This should answer your question.

Role purpose:

Microsoft’s Customer & Field Advocacy Team has an exciting role as an Advocacy Manager. As part of the global Customer & Partner Advocacy (CPA) organisation, CFA-GetHelp allows Microsoft to proactively listen and respond to customer, partner, and field issues.
As a key resource for Microsoft employees and partners, GetHelp provides a mechanism to address individual customer issues and identify systemic problems that impact our customers and partners. Advocacy Manager’s primary focus is to advocate for our customers,
partners and field submitters to get critical issues resolved when other channels are not meeting the needs

Scope of responsibilities:

Operational Excellence

Advocate and be customer centric to drive appropriate change for Customers and Partners that ultimately make Microsoft a better company

Achieve high levels of internal submitter survey satisfaction results

Utilise appropriate established escalation routes to facilitate the timely resolution of customer issues and escalations

Strategic Relationships

Partner with account managers, call centre agents, legal and corporate affairs, product/program specialists and subject matter experts to ensure escalations are resolved effectively

Drive engagement within sales, marketing and services channels to evangelize appropriate use of GetHelp services

Business Insights

Identify issues that are systemic and report on key trends

Take preventive action by anticipating changing conditions, and identify new trends, risks, and issues

People

Proactively create and manage mutually beneficial relationships with worldwide team members, stakeholders, customers, partners, submitters and subject matter experts to develop deepening involvement and support of Microsoft products and services

Ensure peers, partnering teams, groups or regional teams are in sync on key issues, ongoing projects, initiatives and future strategies to deliver great cross-group collaboration

Requirements:

Bachelor Degree or equivalent experience required

5-7 years demonstrated commitment to customer service and satisfaction

Aptitude for IT and Technology

A comprehensive understanding of Microsoft technologies

Expertise in one or more of the following areas: Microsoft Cloud Computing, Microsoft Partner Business, Microsoft Licensing, Microsoft Services & Support, Microsoft Product Portfolio

Time management skills, stress resistance

Strong communication and cross group collaboration skills

Be proactive and resourceful in pursuit of improving customer and partner experience

Strong analytic problem solving skills

Illustrate impact though influence and a positive “can do” attitude

Excellent command of English language

We offer:

Dynamic and prestigious work environment

The best tools and technologies at your fingertips

Smart and motivated team

Unique chance for personal development

SOURCE: Microsoft Careers

WGK WillowsWay · Jul 23, 2014

need helped have been hacked for the past 2 weeks only thing i know is the gamertag under the account need help please

Misses Quinzel · Oct 31, 2018

Hey, WGK WillowsWay! This thread doesn't seem to be related to your issue. The only thing you can do is

report them on your console and the Enforcement team will look into it. Thanks so much!

voteDC

[quote user="BongKaos"]File a report.[/quote]The Advocacy Team is not the Enforcement Team. They are a branch of support.

Phoning Support is the way to contact the Advocacy Team. They'll either be able to put you in contact there and then or direct the team to contact you at a later time.

[quote user="BongKaos"]GOOD LUCK!!![/quote]Please forgive the question but do you shout at the end of conversations in real life as well?

eber3

You're beating a dead horse, let it go already. Where there is no gain and no loss there is no fraud period. And the Better Business Bureau is a complete joke that amounts to nothing more than a public place to complain. It's no better than a bboard where
people post comments about companies. The BBB resolves nothing. I already laid out the OP's three options, complaining to the BBB or posting on Rip-Off Report might make a person feel a little better, but it won't solve the problem.

BrianGunter

Forgot to add: You would also be trading in a used system for a brand new one. I'm not in any way saying that MS *** someone over is right, but committing fraud isn't the way to resolve the issue. There's companies like the BBB out there for this type of
thing.

eber3

Sorry, I got caught up in the semantics of the term "Fraud". And well it is true that fraud is not a correct term for what I initially purposed, what I suggested is dishonest. On reflection, even though the act would result in no injury or loss to any party,
dishonest acts are not something a person should suggest others partake in. So OP, I'm afraid your options are limited. 1) Keep trying to convince MS to give you back your kinect. 2) Sue them in small claims court. 3) Eat the loss of the kinect. Unfortunately,
either of the fist two options will most likely result in the third option in the end... and option two could actually end up costing you far more.

JPep715

Maybe but now you are putting the store at a loss. Two wrongs dont make a right.

The Advocacy Team