the advert doesn't always play on the solitaire collection

Discus and support the advert doesn't always play on the solitaire collection in XBoX Games and Apps to solve the problem; I try to play solitaire and the screen goes white and the advert doesn't play this has been happening off and on for a few days now... Discussion in 'XBoX Games and Apps' started by GuestFeather813, Jul 5, 2017.

  1. GuestFeather813
    GuestFeather813 Guest

    the advert doesn't always play on the solitaire collection


    I try to play solitaire and the screen goes white and the advert doesn't play this has been happening off and on for a few days now

    :)
     
    GuestFeather813, Jul 5, 2017
    #1
  2. AlanKingTH
    AlanKingTH Guest
    How do I remove the advert for solitaire on a mobile which I don't have

    The advert to install Solitaire Collection on a mobile or Ipad blocks me playing. I don't have a mobile phone which can play games. How can I delete the advert?
     
    AlanKingTH, Jul 5, 2017
    #2
  3. AgentScotty2112
    AgentScotty2112 Guest
    Treasure Hunt crashed on the first two attempts at a Bonus Level, possibly intermittent

    I got two more bonus levels: On the first one, the advert came up as "Cannot Load" with a Play button. Hitting the Play button played the prior advert, and I was able to complete the level. The second level went off without a hitch.

    The advert (MS Solitaire Collection) was the same for all three levels.
     
    AgentScotty2112, Jul 5, 2017
    #3
  4. AgentScotty2112 Win User

    Treasure Hunt crashed on the first two attempts at a Bonus Level, possibly intermittent

    I got two more bonus levels: On the first one, the advert came up as "Cannot Load" with a Play button. Hitting the Play button played the prior advert, and I was able to complete the level. The second level went off without a hitch.

    The advert (MS Solitaire Collection) was the same for all three levels.
  5. StuartATrueRed Win User

    Adverts in Treasure Hunt

    You might have just been lucky, as far as I know, it's always had adverts. If you look in the game, there is no option to purchase premium. Only Solitaire has that option.
  6. StuartATrueRed Win User

    Adverts in Treasure Hunt

    Solitaire Premium is for Solitaire only. You will still get adverts for the other games, such as Treasure Hunt and Minesweeper.
  7. Kathy A. Win User

    Dangerous adverts in the Microsoft Solitaire Collection

    Hello jj295,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you need to talk to the moderators of Microsoft Solitaire Collection regarding ads. Kindly submit a request here: Submit a request – Microsoft Casual Games. Please select I'd like to report a problem with one of your Advertisements and provide all information asked and screenshot.

    Hope that helps. If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  8. XBF - Staniel Win User

    Dangerous adverts in the Microsoft Solitaire Collection

    Greetings jj295,

    Sorry to hear about your experience in the Solitaire collection.

    The ad content is moderated through a robust set of algorithms that take into account a wide range of parameters. We can take a look at what you mentioned above and see if something else might be going on.

    • Would you kindly provide a screenshot of the ad in question?
    • Please make sure to remove all personal information from the screenshot (Gamertag, Email, etc)
    You can reply directly to this thread with it, and I will investigate it further.

    If you're looking to remove the ads completely, the only way to do that is to upgrade to the Premium edition. This will take out all ad content and leave you with a clean interface.

    Glad to help and happy gaming!
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the advert doesn't always play on the solitaire collection

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