The account recovery doesn't work

Hi Zachery V, my name is Daniel and I would be happy to help.

I'm sorry to hear that you no longer have access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (Although you mention that the form does not work, believe me it does work), I have also been through this situation and I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.

I'm sorry I can't offer you better help Zachery since as I mentioned before I'm only a player, have you tried contacting Support to get a little more help on this matter.

Although from what I understand the only recovery option is through the form.

The form doesn't let you add any extra information it's a load of rubbish, I did have a phone number linked to my account but for some reason it has been unverified, honestly feel as if I've been robbed!

I would try a different browser if the link doesn't work to reset password from the account recovery page email.

This is not a linked account, it's a family member account, but this doesn't work to recover accounts, in this cases the recovery form needs to be filled correctly, you can follow the suggestions here

https://support.microsoft.com/en-us/account-bil...