That Password Didn't Work

salsa3651 · Feb 13, 2016

I am having trouble downloading my profile onto my Xbox 360. I can access my Microsoft account through the website, and I can sign into the profile on my Xbox One, but the 360 tell me that

"That password didn't work. Make sure your password is between 6 and 16 characters, or use your app password if you set up two-step verification. Visit xbox.com/forgot for help"

Clearly my password does work though, as I am signed into my account here, and on the Xbox One. I started having this problem as soon as I setup the profile on the Xbox One. Changing my password has no effect, the new one will work on the website and the
Xbox One, but not the 360.

:)

killerduoz · Feb 13, 2016

Can't sign in

That didn't work. I tested the password out on the microsoft website and worked fine. I even changed the password and it did not work.

BaigneurSteak28 · Feb 13, 2016

I've Lost My XboxOne Account

PS:i've try to reset my password and that didn't work (and by didn't work i mean i can't play on my xbox with it)

WPAK · Feb 15, 2016

Hi there,

in case you have set up two step verification you will need to check out this link on how to set up a app passcode, which you will need to use on the 360 to sign in.

See the steps here:
support.xbox.com/.../no-prompt-security-code

Paul JJVW

Hi Manuela.

Thanks for your reply. The message says "That email and password didn't work" and the error code is 8015D002.

I've tried creating an app password but that didn't work either.

Paul

killerduoz

That didn't work. I tested the password out on the microsoft website and worked fine. I even changed the password and it did not work.

LOGICALnoise

password change didn't work.

BaigneurSteak28

PS:i've try to reset my password and that didn't work (and by didn't work i mean i can't play on my xbox with it)

Grokken

Oh look, no it didn't work. (pardon the tone its a coping mechanism)

But yeah, password will not work. But I can log into MS I just can't launch from it as it requests a password and my password doesn't work.

That Password Didn't Work