"That Microsoft account doesn't exist. Enter a different account or get a new one."

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

Hello Ema and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I understand that you're having issues with your account. There are two possible reasons for this. First, your email address and preferred sign-in method may have been changed. Second, as you mentioned, the account might have been deleted.

If the email address has been changed, you should have received an email notification about the update, and it typically takes 30 days for the change to be completed. In your case, you can try the following steps to recover your account:

Recover Your Email Address:

Visit this link: https://support.xbox.com/en-US/help/account-pro... for guidance on recovering or identifying your email address.

Use Security Information:

You can also use this link: https://account.live.com/username/recover to check if alternate security information, such as a phone number associated with your account, can help you regain access.

If the above steps don’t work, unfortunately, we’re unable to retrieve or provide your email address information. Please note that Xbox Support cannot disclose this information, even if you know your gamertag.

Additionally, since this is a public online forum, I want to remind you that I am a fellow user and do not have access to any accounts. I will respond to you shortly and apologize for any delay. My goal is to share insights and information that may be helpful to others.

I hope this information helps! Let me know if you have further questions.

Hey Darhyl, thank you very much for the advice.

None of the advice worked except one, chat Support. I got in contact with microsoft/xbox virtual support. Turns out my account was hacked. Everything went smoothly and I got all my credentials back.

Darhyl, without you none of this would be possible, thank you again. <3

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Based on the error message you provided, kindly try to perform the following workarounds according to this article: https://windowsreport.com/microsoft-account-doesnt-exist/

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.
If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.
Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.
Head over to Accounts, then Email & accounts.
Check your Microsoft account names under Email & accounts.
Another method would be to open any Office 2016 or 2019 app and create a new document.
Click on the top left corner where it says File, then select Account.
You can see your Microsoft account name under User information or in the Product information section.
One last method would be to sign in to your email associated with your Microsoft account.
Then, check for previous emails from Microsoft.
The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.
Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account."

4. Your Microsoft account might have been compromised/hacked.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 try to follow the instructions in the interactive tool in order to recover your account.

I understand that you want to reach out to Microsoft Support, you may follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

(Make sure to choose billing-related issues to push through to a Microsoft Xbox live chat or phone callback support.)

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

You're welcome! I'm so glad you were able to recover your account!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Stay cool and have an amazing weekend!

Best regards,
Darhyl