Thank you For Calling Xbox Customer Service Your Wait Time Will Be 1 hour and 17 Minutes!!!!

Really? You have got to be F**king kidding me!!! Made the call at 9:30pm at night, too bad customer service closes at 10pm!!! Gee do you think someone would have actually answered if I waited? I thought at first I had called the Department Of Motor Vehicles!!
Maybe Microsoft should make a simpler product to help cut down on all the phone calls.

:)

 

Poor customer service.

info: at 17:07:28

Please wait for an agent to respond.

The current average wait time is 17minutes.

Thank you for your patience.

info: at 17:09:28

All agents are currently assisting others. The current average wait time is 14 minutes. Thank you for your patience.

info: at 17:11:28

All agents are currently assisting others. The current average wait time is 13 minutes. Thank you for your patience.

info: at 17:13:28

All agents are currently assisting others. The current average wait time is 12 minutes. Thank you for your patience.

info: at 17:15:28

All agents are currently assisting others. The current average wait time is 9 minutes. Thank you for your patience.

info: at 17:17:28

All agents are currently assisting others. The current average wait time is 7 minutes. Thank you for your patience.

info: at 17:19:28

All agents are currently assisting others. The current average wait time is 5 minutes. Thank you for your patience.

info: at 17:21:28

All agents are currently assisting others. The current average wait time is 3 minutes. Thank you for your patience.

info: at 17:23:28

All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.

info: at 17:25:28

All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.

info: at 17:26:28

Privacy Statement

You are now chatting with 'Richard'

Richard: at 17:26:41

Hello, thank you for contacting Xbox Customer Support. My name is Richard. Please give me a moment to review your question.

Richard: at 17:28:20

Thank you for holding! Can i get your first name please?

Richard: at 17:30:11

I hope I didn’t lose you yet. Are we still connected?

John: at 17:31:22

'

John: at 17:31:23

john

Richard: at 17:31:56

Hey John, how is your day going?

John: at 17:32:16

Good you

John: at 17:32:22

i have misplaced my Destiny disk I have been playing from day one and have lost my disc

Richard: at 17:32:32

Im doing great! Thanks for asking!

Richard: at 17:32:53

Im sorry that you are having this issue. Ill be more then happy to take a look into this for you man.

Richard: at 17:33:03

Can I get your Gamertag that is onto your account?

John: at 17:33:19



John: at 17:34:03

I dont need a replacement not sure if there is a way to just have it on my hard drive....

Richard: at 17:34:06

Thank you very much! Have you purchased the digitally at all or just the disc version?

John: at 17:34:18

just the disc version.

John: at 17:35:09

cant get anyone ant Bungie or activsion no human beings to talk to.

Richard: at 17:36:44

I was taking a further look into this for you man and you would actually need to either purchase the disc version again or you would need to purchase the disc copy again man. You would need to have either one to actually play the game onto the console.

John: at 17:38:07

Even though I have a valid code for the game???? That is not good

John: at 17:38:30

Any suggestions......

Richard: at 17:39:11

Even if you have a code for the game you would need to purchase the game again bud.

John: at 17:43:26

There has to be a way to fix this. Im not feeling to good about throwing 60.00 out the window.

John: at 17:44:06

To ask a customer to buy the product again is not a good business practice.

John: at 17:44:44

It is clear that I have already purchased this software

Richard: at 17:45:36

I do apologize sir but you would need to purchase the game again.

John: at 17:47:07

Who do I talk to about terminating my account and getting my money back. I will sell my console and stick to pc gaming strickly out of principle.

John: at 17:47:51

I know this is not your fault. But this is not acceptable

Richard: at 17:48:43

I can go ahead and cancel out your membership if you would like me to sir. I can help you with that as well.

John: at 17:49:49

I see I am a valued customer. will I be receiving a full credit for my xbox live account?

 

I can't see the Game

No Unfortunetely I cant solve it. I chat with Customer service for 1 hour and nothing.

Thank you for your reply