Text Messaging problem

My sons child account is set to 16 and over with custom settings, it has who can contact him set to friends, he is able to send receive party invites and can use voice chat but is unable to send text messages to his friends. I was advised by support to
allow unrestricted access this is unsuitable as I'm trying to to safeguard him, can you please tell me what settings I need to allow text messages.

:)

 

text messaging

while playing tekken tag 2 and tekken 6 on my xbox one im unable to send messages to friends and fellow gamers , how do i solve the problem, thanks in advance.

 

Cant Send Voice Message?

Agreed. Should have voice messaging. No reason other than $$$ not to. With that being said it is more shocking that we literally have the most archaic text messaging system available. Voice to text with the Kinect should have been a launch feature. Like
I said before, my phone in GTA has a better text messaging interface than the console. Really shocking.

 

While your son is signed into his account on his Xbox One console, if you he goes to Settings>Account>Privacy & online safety>Xbox Live privacy>View details & customize>Communication & multiplayer, does he have "Others can communicate with voice, text, or
invites" toggled on to either "Everybody" or "Friends"?

Also, on your parent account, have you tried running through this
guide to see if you can grant an exception for your son's account for messaging?

 

Yes it is set to friends

I will try the guide you linked

Thank you for responding

 

The I cannot see how the guide is useful for text messaging it applies to content exceptions such as age related game access.

 

To check, what occurs when your son tries to send messages from his account? Say if he tries to send you a message for example. Is the option greyed out or does he receive an error message? Also, what happens if you try to send your son a message? Does he
receive it?

Additionally, is your son also unable to send messages via Xbox.com or the Xbox app on Windows 10 or a mobile device with iOS or Android?

 

I've been on X box for two months now I've got the app and everything seems to be working fine except messaging my friends are able to send messages to me but I can't reply to them all it says is something in your settings in not allowing messaging or something
similar to that I have checked multiple times and my account is all on allow or everyone and I checked online safety everything is allowed and I have signed out of my account and signed in again like it had said to do still doesn't work from what I see this
is an on going issue and I can't reply to my friends if they are worried about me or if they need to talk about something which is a big issue if it's an important matter I hope this issue will be fixed asap because I got my Xbox live gold but it's not giving
me the full package of messaging that should be included.

Thank you