Tetris Ultimate in CZ Xbox One Store

Discovery253 · Nov 30, 2015

I've buy on Xbox One Store TETRIS® ULTIMATE CHALLENGE PACK, price: 199 CZK ; at 11/22/2015.

My fault was buy this DLC Pack before buy original game. Issue with Xbox Store is that game is NOT accessible in CZ:

http://www.xbox.com/cs-cz/Search?q=tetris+ultimate - only DLC and DLC pack in results

http://www.xbox.com/en-US/Search?q=tetris+ultimate - DLC, DLC pack and game in results

So, please fix this and allow me to buy original game or please, rollback my payment.

Thank you,

Martin

:)

Miss Diggz · Nov 30, 2015

Tetris Ultimate issues?

Hey there iDevil1992,

I'm sorry to hear about this popping up again for you. When you have some time, let's try out some troubleshooting steps to see if we can get things sorted.

Uninstall the Tetris Ultimate game.

Power Cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.

Once your console is completely off, unplug the console from the power source and give it a few minutes.

Then, plug all the cords back in and turn on your console.

Reinstall the Tetris Ultimate game.

Try launching and playing the game again as normal.

Please let me know how it goes. Thanks so much!

Vandap20 · Nov 30, 2015

Far Cry 4 in DD and pre-download!?

Please confirm whether or info FAR CRY 4 GOLD EDITION Xbox One version of the Xbox Store has cz subtitles ? What exactly comprises thank you for the info : -)

Daft Badger · Nov 30, 2015

I'm afraid there's nothing anyone on the forums can do.

No one can make the full game available so your only option is to contact support
support.xbox.com/.../contact-us as they are the only ones who can issue refunds.

Daft Badger

I'm afraid there's nothing anyone on the forums can do.

No one can make the full game available so your only option is to contact support
support.xbox.com/.../contact-us as they are the only ones who can issue refunds.

oimushthuggie

Same here.

I upgraded from the ultimate pass on Xbox one X to the series X but it won't let me claim it on the series X.

Also Tetris connected won't open either.

Vandap20

Please confirm whether or info FAR CRY 4 GOLD EDITION Xbox One version of the Xbox Store has cz subtitles ? What exactly comprises thank you for the info : -)

Francia J.

Thank you for the additional information. Some promotions will depend with your region as well. Can you please try on this link:

https://www.xbox.com/cs-CZ/games/store/max-payn...

Miss Diggz

Hey there iDevil1992,

I'm sorry to hear about this popping up again for you. When you have some time, let's try out some troubleshooting steps to see if we can get things sorted.

Uninstall the Tetris Ultimate game.
Power Cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
Once your console is completely off, unplug the console from the power source and give it a few minutes.
Then, plug all the cords back in and turn on your console.
Reinstall the Tetris Ultimate game.
Try launching and playing the game again as normal.

Please let me know how it goes. Thanks so much!

Tetris Ultimate in CZ Xbox One Store