Test Multiplayer Connection error: 'We're not sure what's wrong'

Discus and support Test Multiplayer Connection error: 'We're not sure what's wrong' in XBoX on Consoles to solve the problem; Hello- I just moved into a new house (new router and modem), and set everything up. My laptop is online just fine, but my One has the 'We're not sure... Discussion in 'XBoX on Consoles' started by Captain Foxbat, Feb 4, 2014.

  1. Captain Foxbat
    Captain Foxbat Guest

    Test Multiplayer Connection error: 'We're not sure what's wrong'


    Hello-

    I just moved into a new house (new router and modem), and set everything up. My laptop is online just fine, but my One has the 'We're not sure what's wrong' error message pop up when I test my multiplayer connection.

    I already put in the password to my network, but this issue won't let me get on Live. Any ideas?

    :)
     
    Captain Foxbat, Feb 4, 2014
    #1
  2. IronTexas029
    IronTexas029 Guest
    Can't Play Multiplayer Battlefield 4

    When I try to select multiplayer, I get the message that "Connection to the EA servers has been lost". When I test my multiplayer connection, I get the error message: "We're not sure what's wrong". My NAT is open.

    What Country/State/Province do you live in? Michigan

    Modem brand & model number:     Technicolor TC8305C. Modem and router in one

    Wired or wireless:     Wireless
     
    IronTexas029, Feb 4, 2014
    #2
  3. itz Priime Time
    itz Priime Time Guest
    Problems with multiplayer connection

    Hi. I have had trouble connecting to the BF4 and Ghosts servers lately and I first tested my network connection and it said, "It's all good." Then when I test my multiplayer connection, it says, "We're not sure what's wrong." It gives an error code of
    0x40000000000 and I tried to look that up and it says that code doesn't exist. What am I supposed to do? What's going on?
     
    itz Priime Time, Feb 4, 2014
    #3
  4. XBR Poseidon
    XBR Poseidon Guest

    Test Multiplayer Connection error: 'We're not sure what's wrong'

    Can we get the make and model of your router as well as who your ISP is? This will give us the information we need to come up with some ideas.
     
    XBR Poseidon, Feb 4, 2014
    #4
  5. Dr SpeedStuff
    Dr SpeedStuff Guest
    he was ist das für ein beschissener service suport nur auf *** schwuchtel englisch was sollder *** fick euch echt das letzte

    translated:

    hey what kind of a crappy service suport schwuchtel only *** English *** sollder **** what you really the last
     
    Dr SpeedStuff, Feb 4, 2014
    #5
  6. Captain Foxbat
    Captain Foxbat Guest
    I have a Motorola SURFboard SBG6580, and I'm with Time Warner.
     
    Captain Foxbat, Feb 5, 2014
    #6
  7. XBR Poseidon
    XBR Poseidon Guest
    Give
    this     a shot.

    Have a look at
    this     as well.
     
    XBR Poseidon, Feb 5, 2014
    #7
  8. Captain Foxbat
    Captain Foxbat Guest

    Test Multiplayer Connection error: 'We're not sure what's wrong'

    'Page cannot be displayed' for accessing the Gateway suggested...?
     
    Captain Foxbat, Feb 5, 2014
    #8
  9. XBR Poseidon
    XBR Poseidon Guest
    It is possible that your ISP has locked the interface. You may need to call them and ask them to do it.
     
    XBR Poseidon, Oct 31, 2018
    #9
  10. Ichiaval 022 Win User

    Xbox not updating game, then procceeded to not connect to xbox live.

    Hello ,

    Thanks for posting on the Xbox forums. We understand that the Xbox Ones in your house are connecting to your network, but they are unable to connect to Xbox Live. What error message do you see when you test the multiplayer connection in

    the network settings of the console    ? We have a support article that provides solutions for

    error messages when testing the multiplayer connection    . Be sure to let us know the results
    !
    For the Multiplayer Connection Test, the error code is 0x0000000000000000 [Full message is: "Back up and try the test again. If it still doesn't work, there may be a problem with your network."]

    [Also, if it's worth noting, it says that "Service info is unavailable"]
  11. MisterFizzle Win User

    Disconnection from xbox live

    Hey there Serious Man,

    Sorry to hear you're having issues with playing Multiplayer.

    I would recommend running a Multiplayer Connection Test by going to Settings > Network > On the right is Test multiplayer connection.

    Then, if you get an error with the test, you can check our
    Multiplayer Connection     troubleshooter. It has a couple of different solutions based on what you're seeing.
  12. XBF Leo G Win User

    Xbox not updating game, then procceeded to not connect to xbox live.

  13. ChiefJoboo Win User

    Troubles with Xbox Live

    Can you do the following tests in Settings > Network and tell us what they say? The errors may point towards the solution.

    Network Connection Test

    Multiplayer Connection Test
  14. ChiefJoboo Win User

    Profile sign in

    You are getting no errors with either the Test Network Connection or Test Multiplayer connection tests?
Thema:

Test Multiplayer Connection error: 'We're not sure what's wrong'

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