Terrible Xbox Support Experience, Lied To.

Discus and support Terrible Xbox Support Experience, Lied To. in XBoX on Consoles to solve the problem; Hello, I am a loyal 13 year Microsoft customer who has had preview program access as far as xbox 360 and has had no problem up to now. i purchased the... Discussion in 'XBoX on Consoles' started by Nadidles100, Nov 22, 2015.

  1. Nadidles100
    Nadidles100 Guest

    Terrible Xbox Support Experience, Lied To.


    Hello, I am a loyal 13 year Microsoft customer who has had preview program access as far as xbox 360 and has had no problem up to now. i purchased the original Xbox One back in launch month, then had then xbox break so I replaced it with another. After a
    year, i started to notice disc drive issues early adopters of the xbox one complained about, and sure enough I was one of them. My console will not read discs unless it is held up.

    Now onto the real issue,

    I contacted Xbox last night for a repair for my console expecting a free repair due to issues from factory and the fact my console was an early adopter.

    I found out that my system was covered under the Flight program and I could do an advanced exchange. I was told I had a free repair because I was a preview member. I called back today, went through the proce of the repair for an entire hour on the phone
    to be denied a replacement console, after giving my credit card information to microsoft for an advanced replacement. Now I am left with a $400 console that microsoft refuses to replace because of their own flaw when making the first batch of console. Them
    not taking responsibility for this issue is unprofessional and I feel scammed as a customer.

    I lost an hour of my time, and after 13 years of being a loyal customer I am left with a $400 console that works when it decides to.

    Bad move Microsoft, as a long term customer & early adopter, I should be given a refurbished console.

    I have been wronged not once, but twice in this preview program. Back in the 360 program, I was told they would not fix my 360 from an error their 360 Preview program caused. i then opened the console myself as a last resort, and was greeted with an email
    saying they would replace it, regardless of me opening it since they lied to me about not being able to repair it. I shipped it out, and it came back unrepaired. Still have the system to this day, I had to buy another 360 because Microsoft would not take responsibility
    for their fault.

    I am not having the same thing repeat with my One console. Unacceptable customer service.

    Nicholas

    :)
     
    Nadidles100, Nov 22, 2015
    #1
  2. BizarroMantis
    BizarroMantis Guest
    Terrible Support Experience

    wow, that's pretty bad. Welcome to the world of dealing with customer service. A full ninety percent of ANY type of customer service rep will have no idea what they are doing and will be happy to send you on a wild goose chase from hell. I keep notes
    on everything I do now so I have a history...especially names and dates. I think that most the time they SEEM like they are being meaningful in trying to help you, but in reality, most don't really know their jobs and will say whatever just to appease you
    for the time being. If you call and talk to 10 different customer service reps, you will get 10 different answers to a question.
     
    BizarroMantis, Nov 22, 2015
    #2
  3. eeliott
    eeliott Guest
    Terrible Support Experience

    xbox one is the worst *** product i've ever bought in my life, I can't believe they put such crap on market
     
    eeliott, Nov 22, 2015
    #3
  4. eeliott Win User

    Terrible Support Experience

    xbox one is the worst *** product i've ever bought in my life, I can't believe they put such crap on market
  5. BizarroMantis Win User

    Terrible Support Experience

    wow, that's pretty bad. Welcome to the world of dealing with customer service. A full ninety percent of ANY type of customer service rep will have no idea what they are doing and will be happy to send you on a wild goose chase from hell. I keep notes
    on everything I do now so I have a history...especially names and dates. I think that most the time they SEEM like they are being meaningful in trying to help you, but in reality, most don't really know their jobs and will say whatever just to appease you
    for the time being. If you call and talk to 10 different customer service reps, you will get 10 different answers to a question.
  6. drCyrex Win User

    Support service complaint

    I honestly had a terrible experience with customer support, my console is still defective and i called customer service and set up an advance exchange. First i been told it will take 5 working days, 1 week and i have not received anything not even an email
    about shipping the console, on top of that i been lied to on each time i called customer services. Terrible customer support and i hope i will never deal with them again
  7. Optimus Trump Win User

    Can you make the "See the Future" achievement unlock?

    Their is another post about the smart glass were a support member confirmed it was no longer being supported. Unless they lied and I just have extrememly terrible luck connecting.
  8. CatchinProBGS11 Win User

    TERRIBLE EXPERIENCE WITH XBOX ENFORCEMENT

    Support were right.The only way to contact the enforcement team is via a case review.If you have already done that & the decision was upheld then there is nothing else you can do.You will have to wait out the suspension.

    Any report filed is investigated before any enforcement action is issued.If you have filed for a case review then that means it has been investigated twice.You would not just get suspended because someone reported you as a joke.
    Two things in response.

    1- The first investigation they did originally was using a profanity filter, which caught one of the 3 words in the message nearly 2 seconds after the report. I'm ok with that part. But if they thoroughly investigated my case review the second time and listened
    to the party chat we had and the message logs, they would find that it was all a joke. However, they didn't, and that's why my decision is upheld. If they truly investigated it again, I wouldn't be banned.

    2- Why don't they have another way to respond to them? They are going to be wrong sometimes, but many people (including me) still get screwed over by the short limit we have to explain ourselves and the fact that they don't have another way to talk to them.
    You get one case review, and that's it. No number to call, no way to reply, nothing. If you get wrongly reported and banned, you don't stand a chance of getting your ban removed. You're straight out of luck. It's not a good way to run a support team or a business
    and I'm truly pissed off about this whole ordeal. Guess I'll just spend my 2 weeks on ban playing Playstation and PC because Xbox gives me no chance to defend myself. Way to go Enforcement Team, way to go.
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Terrible Xbox Support Experience, Lied To.

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