Terrible service

NameBird393975 · Mar 9, 2014

The issue was that my adapter could not support game and chat audio and it would echo everything. nothing is wrong with my headset nor the cables being plugged in . After speaking with the first chat rep he told me some of the products are defected .

So after contacting two different reps via chat i get a phone call from a rep named Ryan . Who does not have a boss and has no employer id number. So after speaking with Ryan he told me my problem relies with the retailer who sold me the product not the
manufacturer (Microsoft). So basically after one guy tells me to "call the retailer "the next tells me "we got this from here" . I asked Microsoft to send me a box i will ship the adapter back to them and they could send me another one . I guess it can't
work that way . I've been playing Xbox for 11 years and have bought 1 Xbox - 5 Xbox 360 due to the red ring of death .. And one Xbox one and they can't do me such a service as to send me a new adapter this is ludicrous . And the phone call that amounted to
nothing im sick of this . Get it right .
info: at 14:41:27

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info: at 14:43:27

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info: at 14:45:27

All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.

info: at 14:45:52

Privacy Statement

You are now chatting with 'Raine'

Raine: at 14:45:55

Hello, thank you for contacting Xbox Customer Support. My name is Raine. Please give me a moment to review your question.

Raine: at 14:48:56

hi Kahleel.

Raine: at 14:49:00

How are you?

kahleel: at 14:49:07

good how are u

Raine: at 14:49:49

I see that you are having concerns with the adapter that was discussed to your by the previous rep, correct?

kahleel: at 14:51:06

yes

Raine: at 14:52:24

let me review the previous conversation.

Raine: at 14:52:37

May I have your reference number please?

Raine: at 14:54:10

Are you there Kahleel?

kahleel: at 14:54:20

yes

kahleel: at 14:54:40

1238032732

Raine: at 14:56:30

Xbox One Stereo Headset Adapter

Raine: at 14:56:50

That was the one that you need.

kahleel: at 14:56:57

yes

Raine: at 14:57:37

You can take a look on this with our authorized retailers on the link below since it is currently out-of-stock on Microsoft Store.

Raine: at 14:57:58

Xbox One consoles and bundles | Xbox

kahleel: at 14:58:15

So i need to buy another one im not following what your telling me to do

Raine: at 15:02:04

Are you using Xbox one Kahleel?

kahleel: at 15:02:31

yes i am

Raine: at 15:03:03

I just checked options for us here.

kahleel: at 15:03:47

I called Game stop up here in alaska and they had no clue what the reference number ment

Raine: at 15:03:56

If the adapter came with the console you can send us a replacement request on the link below for a free replacement

Raine: at 15:04:05

http://myservice.xbox.com

kahleel: at 15:04:34

my adapter did not come with console

Raine: at 15:05:20

Where did you purchased the adapter?

kahleel: at 15:05:30

game stop

Raine: at 15:07:33

I see. When did you purchase the adapter?

kahleel: at 15:07:49

friday last week

Raine: at 15:09:52

Alright. Since you purchased that adapter from them just last week, they have to replace the adapter for you.

Raine: at 15:10:33

there is no need for you to provide any reference number, just a proof of purchase should be able to have them replace the adapter for you.

kahleel: at 15:11:06

they dont have any and dont know when they are getting them in

Raine: at 15:13:39

You said the adapter was purchased from them right?

kahleel: at 15:13:46

yes i did

Raine: at 15:14:52

Here's what we can do for you.

kahleel: at 15:15:38

ok

Raine: at 15:16:33

I will be creating a case about this and will set up a call for you to manually process a replacement for you.

Raine: at 15:16:47

That way you won't have to pay anything, okay?

kahleel: at 15:16:51

ok sounds good thank you

Raine: at 15:16:55

May I have your phone number please?

kahleel: at 15:17:50

5738255626

Raine: at 15:19:52

please stay on the line as I set up the call for you.

kahleel: at 15:20:05

ok np

Raine: at 15:20:58

Thank you for waiting Kahleel.

Raine: at 15:21:22

the call will be there in 2 minutes

Raine: at 15:21:47

If you got disconnected you can call 1-800-469-9269 (toll-free).

Raine: at 15:21:57

No worries, we got this from here.

Raine: at 15:22:22

Is there anything else I can help you with?

kahleel: at 15:22:29

no\

Raine: at 15:22:51

Did you receive the call?

kahleel: at 15:22:53

i got the call

Raine: at 15:23:06

That's great!

Raine: at 15:23:10

Are you satisfied with the resolution and the overall support service that Microsoft had provided you today?

kahleel: at 15:23:28

yes thank you

Raine: at 15:23:38

If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day!

info: at 15:25:55

Chat session has been ended by the agent.

:)

B3NJ3214 · Mar 9, 2014

Terrible Service

Can't agree more. The Customer Service from Microsoft is atrocious. I had an Xbox One for a little over a month, I had nothing but issues with it. So I figured I'd contact Customer Service. Not a single reply to over 4 posts, was on hold with a hotline for
over 4 hours, and as one would think, absolutely nothing was done about any of my issues. I have to honestly say, if it wasn't for my hatred for Apple products,I would never partake in any Microsoft product again. No way in hell am I ever supporting a company
that doesn't care about their customers at all whatever the product. The Xbox One was the most disappointing console I have ever owned. Out of the 16 that I own. Biggest waste of $500 I've ever committed.

spec24 · Mar 9, 2014

Terrible Service

No doubt about it, MS sucks. This is similar to my experience with the Xbox 360. Promises, lies, rude behavior. Nothing has changed. I went to my state's attorney general during my 360 fiasco but to no avail. MS doesn't care. I have two of these Xbox Ones
(yes, I'm a glutton for punishment) and they seem to be working worse today then when I first purchased them. The Kinect seems less responsive and there are still some pages that require you to use the remote! WHAT THE F?! So there's no actual point anymore
in having the Kinect since you're going to have to use the damn remote anyway. Kinect used to understand commands pretty well, too. But after 4 months it seems to understand less and less. Good luck.

Accessory my ***.

Miss Diggz

Hey there everyone,

I'm sincerely sorry to hear about any inconveniences that may have been caused in the past. If you guys have any Xbox Support related questions you'd like to troubleshoot here on the forums, please feel free to create a new thread detailing what you're experiencing.
This way you can receive support catered specifically to each of you from our super helpful community! Thanks so much!

Tronder 007

I've been gaming since the C64 days and have owned every console in the PS and Xbox series since their respective entrances to the console market.. I've personally been lucky and have only had a launch PS2 die on me within the first week after launch.. got
lucky and could exchange it for on that had been neglected as a preorder..

Because of my good luck I've not had to ship any og my consoles in for repairs... but in the event I would need to do so I could have wished for the option to request that I could wait for them to repair my console and send the dame unit back to me! I do
not belive refurb units are unique to MS/Xbox.. and for many who would rather not wait possibly a good solution, In the store I work at the suppliers of the cash registers/it systems work it much the same way as MS with the differance beeing that they will
come collect a defective component/part and leave/install an other refurbed one that had been in use somwhere else and repaired after a failure, pretty much tha same deal as wihj ms with the difference that they them selves will come around an sort it.. most
often they work well enogh, but can often look like it has been dragged kicking an screaming to a certain hot place and back..

The thing I don't like with refurbs in general is that I know how I treat what I've owned from new, but you really never can tell how a refurb unit of any kind had been treated by the previous owner/user even if it looks one is lucky an it looks good
on the outside.. and I guess not allways that easy for the one doing the repairs either

THE N01 GAMER

I have had worse problems with them,search for my post "my disgust at xbox support".

Edom129

For help with quests, you'll need to post in the sales and promotions forum.

this was the direct link I received from Microsoft support. I'll post there too

Smwutches

For help with quests, you'll need to post in the sales and promotions forum.

Terrible service