Terrible Service from Xbox

Discus and support Terrible Service from Xbox in XBoX on Consoles to solve the problem; I have sent my Xbox 360 in four times for repair. This has been going since June...almost 5 months. They keep saying its fixed but when I get it back... Discussion in 'XBoX on Consoles' started by RudyCapps, Sep 28, 2015.

  1. RudyCapps
    RudyCapps Guest

    Terrible Service from Xbox


    I have sent my Xbox 360 in four times for repair. This has been going since June...almost 5 months. They keep saying its fixed but when I get it back it does the same thing. The power light comes on for second and goes right back off. The
    console and power brick have supposedly been replaced. I was just was discussing with a support agent via chat and she just left the chat with no resolutuon. This is the worst customer service I have ever had. I have a Xbox I bought brand new, it worked for
    6 months, died, and I have been without it ever since despite sending it in FOUR times. What terrible service.

    :)
     
    RudyCapps, Sep 28, 2015
    #1
  2. brianpomerleau
    brianpomerleau Guest
    Terrible Service From Support

    if i would you contact the Federal Trade Commission immediately this is what I would classifiy as unlawful and unethical business practices and is punishable by US law under the consumer protection act

    ill link the site even though MS may remove the link
    http://www.ftc.gov/
     
    brianpomerleau, Sep 28, 2015
    #2
  3. PRP1986
    PRP1986 Guest
    Terrible Service From Support

    Quick update - sorry for double posting...

    I have received my console today, yaaay!

    Unfortunately not such good news regarding my refund. The Advocacy Team agent advised me that she had 'reviewed my case in depth, and can confirm that Microsoft have not yet received my broken console'. Advising me to 'contact my shipping agent to track
    the package'.... this coming from the Advocacy Team who are supposedly 'second level support'.

    Ok, firstly if she had reviewed my case she would know that I had not received my console until today, which is why they have not had my broken console back. If she checked my chat history for the last month and a half she would have seen that MS acknowledged
    I had not received my console and that I had even told MS not to charge me back on 15th December when I was emailed to say I would be charged.

    The fight for MY money continues I guess, meanwhile I'm £nearly £400 down and totally skint after xmas, with Direct Debits due out on Monday and a week before payday!!

    Seriously the WORST customer service I have received
     
    PRP1986, Sep 28, 2015
    #3
  4. Veato Win User

    Terrible Service From Support

    The other option (although a bit late now) would have been to return the whole thing for a refund/replacement with the Microsoft Store i.e. the place you bought it from and NOT Xbox support/service centre. You had every right to do that under the Sale of
    Goods Act 1979 and they would have been responsible for all postage costs too.

    I suspect that it would have been dealt with quicker this way.
  5. PRP1986 Win User

    Terrible Service From Support

    Quick update - sorry for double posting...

    I have received my console today, yaaay!

    Unfortunately not such good news regarding my refund. The Advocacy Team agent advised me that she had 'reviewed my case in depth, and can confirm that Microsoft have not yet received my broken console'. Advising me to 'contact my shipping agent to track
    the package'.... this coming from the Advocacy Team who are supposedly 'second level support'.

    Ok, firstly if she had reviewed my case she would know that I had not received my console until today, which is why they have not had my broken console back. If she checked my chat history for the last month and a half she would have seen that MS acknowledged
    I had not received my console and that I had even told MS not to charge me back on 15th December when I was emailed to say I would be charged.

    The fight for MY money continues I guess, meanwhile I'm £nearly £400 down and totally skint after xmas, with Direct Debits due out on Monday and a week before payday!!

    Seriously the WORST customer service I have received
  6. PRP1986 Win User

    Terrible Service From Support

    Thanks for your reply. I'll definitely look into that. To top off my experience. I have just noticed that I was yesterday charged £391.20 for the failed advance exchange order ... brilliant!
  7. PRP1986 Win User

    Terrible Service From Support

    Yeah I wish I had done that now Veato - it's crazy that I could have arranged a refund, placed a new order and probably still would have received it by now!

    Hopefully the Advocacy Team get back to me soon regarding the refund for the £391.20, right after xmas and before payday, it's hardly a small amount to be charged for something that is not my fault.
  8. brianpomerleau Win User

    Terrible Service From Support

    if i would you contact the Federal Trade Commission immediately this is what I would classifiy as unlawful and unethical business practices and is punishable by US law under the consumer protection act

    ill link the site even though MS may remove the link
    http://www.ftc.gov/
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Terrible Service from Xbox

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