Terrible Playback & Inability to Download in Movies & TV App

Hey there A Fenway Frank. Thanks for reachin out to us!

Totally understand how frustrating this can be, but we're here to help! To make sure our bases are covered for this streaming/slow performance issue that you're experiencing, let's go ahead & try out the steps in our
guide here to help smooth things out!

Also as a heads up, we wouldn't be able to speculate about refunds on our end. The best place to explore some possible options for this will be over with the live
chat team.

Be sure to keep us posted on your progress!

Same problem here with the Movies & TV app, plus movies & tv app has video playback issues as well, watch a movie with motion or panning, you'll notice the screen hitches/jerky motion. In low motion its much harder to notice.

Sorry to hear. Are you able to purchase from the Store app's Movies & TV section? We have released a newer version of the Movies & TV UWA app (that you can install from the Store - featured in Apps), that's the latest app that supports playback, etc. And
you should be able to purchase from the Movies & TV Store experience.

Thanks again, and let us know if purchasing through Store doesn't work, we can investigate if you submit an issue via the Feedback app.

Thanks for reporting. If you haven't already, can you submit your issues via the Feedback app to investigate? And for clarification: purchasing and renting from the Store means going to the Store Twist in the Shell, scrolling down to the Movies/TV category
and trying to purchase/rent from there. That should work for everyone? We are replacing the old Movies & TV app with a UWA Movies & TV app that we just published to the Store, that's the app that you can use to playback what you have purchased and rented.
In the coming days, we will be migrating the old app to this new Movies & TV UWA app, apologies for the inconvenience this is causing through the transition.

Thanks.

Ines

...but it's only happens when I use this app from Xbox, using native apps from TV this don't happen. What I can do?

Sounds to me you have VRR enabled. Variable Refresh Rate works great in games, it's not so good with TV/movie steams or playing Blu-rays and DVD's. You'll either need to turn it off on the TV or the console before you stream or play BD or DVD discs on the console.

If it's not a VRR issue it maybe the TV's game mode. Again, great for games, not great for video playback. You can get judder when watching movie streams with Game Mode on.

Variable Refresh or Game Mode won't be running on the TV with the built in Smart Apps. Indeed, the smart apps should already be pre-configured for the best playback on your TV (i.e., no judder)