Terrible Customer Support

I have had an Xbox, Xbox 360, or Xbox one since i was 16 years old. I've spent thousands of dollars on consoles, controllers, games and Xbox live subscriptions. I've always supported Xbox and Microsoft, with both my voice and my wallet. Today, though, I
canceled my Xbox live subscription and deleted my credit card information, and I will be getting a PS4 instead. I am doing this because the "Customer Support" from Microsoft is anything but supportive. Although I've been playing Xbox since I was a kid, I am
an adult now and as such I don't have near as much time to play as I would like. Most of my playing time comes on the weekend these days. I woke up today and turned on my Xbox, ready to play some Destiny with my buddy. I went to send him a message and have
him invite me to his game and party, when I realized, unfortunately, my account had received a 24 hour communications ban. I thought surely there must be a mistake, I will just call and see what the problem is and how to get it fixed. When I called the Xbox
Support number, they were unable to tell me any information whatsoever about why I was temporarily banned. No information on what I had been banned for, no information on how to get the ban lifted or appealed, and no information on how to contact someone over
the phone and talk to them about this issue. Very "Supportive" of them. After doing some research of my own, I went to the Enforcement website in hopes of finding a contact number or getting more information on my ban. Once i signed in, it turns out there's
absolutely no information on their web page about why I was banned or for what, no contact number or way to contact them, and because my ban is "only" 24 hours, no way to even appeal it. I called back the Customer Support and after telling them the lengths
I went through to get more information and to try and resolve this issue, I was told "To just wait it out and in 24 hours everything will be back to normal". Well, I don't accept that. I pay $10 every month for a service that I expect to be able to use when
I want to use it. I am locked out of communicating with anyone at all, in any way whatsoever, over Xbox live, a service that I pay for. Not only that, there is absolutely no information or way to find out why, specifically, I am locked out, and no way for
me to appeal or talk to someone who could help me. All this for someone who has been an avid Xbox and Microsoft supporter for almost 10 years, and I just spent $100 in games this month! So thanks, Xbox Customer Support and Microsoft, I appreciate the great
customer service and communication that is now forcing me to go to GameStop and sell all my Xbox One stuff and buy a PS4 instead. It was a good run.

:)

 

TERRIBLE Customer Support

They are violating the sales of goods and distance selling regulations acts

 

Terrible customer support

One thread a week = mass failures? The problem is that these are the threads everyone remembers...... and we are only getting one version of the story. I would like to here what transpired from a customer service rep on this matter.

 

I hope you are aware that the PS has rules as well when it comes to online behavior.

That being said for info regarding xbox live suspensions:

enforcement.xbox.com/.../howto

 

Going with the PS4 is definitely an option for you but keep in mind that the PS4 network has the same rules that you have to abide by while playing on their network. The enforcement team will not give specifics on a ban just in general the rules that you
broke. It is correct that you can't appeal a 24 hour ban because by the time you get through the appeal process the ban will have long sense expired. There is no way to communicate with the enforcement team except the case review. From what you have said
it appears that the information you received was accurate.

Your frustration is understandable, however, there is nothing anyone in the forums can do to assist you and the enforcement team does not even monitor the forums.

Good luck on whatever you decide. Happy Gaming!!