Terrible customer service

This is my first forum post ever because I am being forced to make it public I was suspended for supposed cheating. Hopefully it's my last because I'm not gonna keep subjecting myself to your companies terrible customer service practices. I've been placed
on a temporary account ban from online gaming with no warning in the middle of the night...In the middle of instense session with a few buddies of mine I couldn't talk to because I've been banned from Commication. Do y'all even look at the messages? But that's
not the point. Idc you took the ability to talk away from me I don't want to talk to have the people who play online anyway...But the fact I can't play a game I spent my money on? Nowadays everything is strictly online don't you get that! All my games are
downloaded! This is scaring me into getting my refund on everything from you guys. This is a terrible process with the case repeals and sudden banning for no reason without warning. Losing a ten year customer because of this. Already cancelled the auto renewals
for both my live subscription and my EA. Hope to hear you have fixed this process soon. In the meantime I'll be taking my money to Sony like everyone else has the past 2 quarters.

:)

 

Customer service terrible

At the moment i have been over a month without a working console.

I got a day one console that worked fine for the first few months. Then in February noticed the fan was making a weird ticking noise like something was catching.

Put in a repair request and sent it off. Got it "repaired" and sent back about a week or so later. It was still exactly the same. So i got onto customer support and told them that i wasnt happy because theyd done nothing. The CS woman arranged for me to
have a replacement console sent.

This new one was even worse. The hard drive sounds broken. A very loud ticking, scratchinng noise that doesnt go away when you put a game on. It also started making my tv do weird noises even while muted.

So i go on live chat again to explain whats wrong. I am told because it is my 3rd repair request it has been escalated to the advocacy team who will contact me by phone or email within 72 hours. I wait a week and havent had any contact. So i contact them
again mid-week to be told "by Friday".

Friday comes and goes and still no contact so i go on live chat again and explain whats been going on. This time the guy starts a new service request, apparently writes everything down for documentation and tells me ill receive contact within 5 days.

Again the 5 days pass and still nothing. So i go on chat again and tell them whats going on and that im getting pretty sick of it now. I wouldnt care if they said it was going to take me a week or month to get it sorted, just so long as they tell me something.
He tells me the team know about my request and that he will personally chase it up for me and contact me by phone in 24-48 hours.

No prizes for guessing i havent heard anything still I am seriously at my wits end. Even though ive bought games for it i think at this point id rather send the rest of the console back and get a refund

 

Customer service terrible

Persistence is the only way. Just be glad it wasnt your controller i sent my Day One controller in back in January and they said they never got it. As it turns out they did have it. they just never filled the order due the manufacture not creating any extra
stock of the item they couldnt fill my order. This is not what they told me they said they didnt get it but after Tons of calls and Reporting it and Escalating it i got no responses. Finnally i Demanded to know what the heck was happening with some poor guy
who just happened to be the straw that broke the camels back. He then had to break protocol and Get a Email to his boss who contacted Tier 3 Boss who then Emailed me assuring me they did have my controller and that they were going to send me a new one as soon
as tehy possible could.

 

Support are nothing to do with xbox live enforcement which is why they can't help.

You were warned,your warning is the ToU/CoC that you agreed to when you started your account.

You will not get a refund for anything i'm afraid & the rules are exactly the same on PSN although you do not get as many 2nd chances there.

As long as your console is set to offline mode you can still play the majority of games although you obviously can't play online multiplayer.

As the enforcement team do not use the forums you would need to look on the enforcement site to see why you were suspended & to file for a case review if eligible
http://enforcement.xbox.com/home