Terrible customer service

carlparker2 · Dec 21, 2018

I bought an xbox elite controller ive had it less than a year also i bought an xbox one x i rang microsoft they made me wait to no answer for at least half an hour mind you i have to pay for that also ive tried to get hold of them to no reply no wonder
everyone is going over to playstation im considering it also ive spent thousands on xbox for years and get treated like this disgusting

:)

Daft Badger

There is a sticky thread in both enforcement forums telling you they are no longer in use.

They probably should be locked down but aren't for some reason.

At least you now know this for the future.

Pro Devision

Hmm? then why waste a forum? that isn't in use?

RandyAU93

So when you requested the callback and spoke with the Microsoft agent, what advice did they give you?

Daft Badger

Support are nothing to do with xbox live enforcement which is why they can't help.

You were warned,your warning is the ToU/CoC that you agreed to when you started your account.

You will not get a refund for anything i'm afraid & the rules are exactly the same on PSN although you do not get as many 2nd chances there.

As long as your console is set to offline mode you can still play the majority of games although you obviously can't play online multiplayer.

As the enforcement team do not use the forums you would need to look on the enforcement site to see why you were suspended & to file for a case review if eligible
http://enforcement.xbox.com/home

XBF Nestor S

Hey Carl thanks for keeping in touch!

We did go through some changes pertaining the way to get in contact with one of our Xbox Support Specialists as stated by fellow XBF Brad A. Follow this link to

Request a Callback and we will reach out. Now if that doesn't work we suggest looking into our

Device website to look into a repair of the console or controller. Give these a shot and let us know how it goes!

Terrible customer service