Terrible customer service - Update to Good customer service once you can make a claim

I have my original X box one S controller for 3 years. Solid as a rock. Sorry for your trouble friend. By the way, my PS 4 pro and X are beside each other. Prepare for jet taking off when you encounter a graphics intense scene on Pro. It is so loud. I'm
not stating that something is better than the other, just facts as the owner of both. I'm sure that PS 5 will be a great machine, but Scarlett will also be one.

This link is the issue:

https://support.microsoft.com/devices

It only lets me register new xboxs only. No accessories at all. Hopefully they can fix that issue

As for the multiple controller breaks, these are mostly adult owned and I take very good care of my stuff. It started on my kids controllers so I thought it was them breaking it. But even on my controllers, like the elite, I never let them use mine for that
issue. They still went out. There are multiple youtube videos and the forums are full of how to resolder the connection points. I can't solder well enough to fix it. This newest issue was with a brand new controller straight out of the box and had never been
played with. Had a brand new pair of A40s so I know if was the headphone connection breaking the 3.5mm port. Literally brand new right out of the box. Bought it as Best Buy a couple of weeks prior. Just hadn't used it. It was out of Best Buys return policy.

The controller having issues is annoying but that is what warranties are supposed to be for. I was mainly upset that to get support for the controller literally took hours to get. I finally found the web address to register the controller after hours of
using different search terms. That is the ridiculous part. Then I will say I was pleasantly surprised at the response. I never did get to speak with someone again but the automated system worked very well. I received multiple emails updating me on the fact
that a new controller was on its way. I received it two days ago. I am very impressed with that aspect. It was fast, well communicated, and taken care of. It is a shame I had to spend so much time getting to the claim process. So over all I am happy again.
I do wish MS would make the 3.5mm jack more durable. I can use the adapters but on $65-$160 controllers I shouldn't have to. Oh well it is what it is. Thanks for the responses.

It's a shame to know you're having trouble with your phone, but if you're still under warranty, it's best to contact support. Good luck!

https://support.xbox.com/pt-BR/contact-us

Try Setting up a headset adapter.
Also you may need to Update your controller firmware.
A new update was released recently.

I've never actually had a problem with it before. I'd say you should by a adapter for your controller, they're very reliable. I currently have a Turtle Beach adapter and it works perfect with my Astros!