TERRIBLE CUSTOMER SERVICE!! SAD THAT A 10 YEAR LOYAL CUSTOMER CANT BE HELPED!

lil Bud817 · Mar 28, 2019

here is the simplification of it. Could not sing in(3 days). Was promised gift card for inconvenience by supervisor. Turned out to not be true. Then another supervisor said i was lying, there is no notes about anything like that. Was told he was gonna look
into phone call recording to see if that was true. 2 days later (he needed 24 hours) i call back and was told there is no notes about that either.
[Mod removed]!!! who do i speak to about lying employees?! Dont even care about the measly gift card!!

I had called because i had problems singing in to my xbox account previously, due to what the agents referred to as an "outage" that engineers where working on repairing . while having these sing in problems(after speaking to many agents) I spoke to a supervisor
about how this was a great inconvenience. He then told me i could be compensated for my inconvenience with a 1 month subscription to xbox live or game pass. I explained that i did not want a subscription. I then explained that what i was upset about was the
fact that i had missed three days of being able to play online and receiving exclusive in-game rewards. The supervisor then stated that he too is a gamer and understands this inconvenience of not being able to receive these in-game rewards. I mentioned maybe
i can receive a gift card to help purchase this in-game packs to better the chances of receiving these rewards. He then asked if i can hold to seek approval of this request. I was approved for this request he explained to me he would do it himself. That did
not happen not i can not find he to speak to him about this. Called back again to see what is going on (at this point i dont even care about the 10 dollar gift card). spoke to a supervisor that said i was lying and they do not hand out gift cards, i told him
that they need to pull up the recording and see why i was promised this then. now it seems nothing is being done and no notes on my claim bout any of this. there needs to be repercussions on these employees not doing there jobs(no notes being taken) and lying
to customers to get them off the phone. who do i contact now to help me?

:)

XBF Crystal P

Hey there lil Bud817,

Thanks for the reply. I'm sorry to hear about the issue. Unfortunately here in forums we do not have the appropriate tools to further assist. The best recommendation is to
contact Customer Support for
further assistance with that service request call. Please keep in the mind the response by XBF Leslie.
Thank you for letting us know about the issue.
We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

XBF Leslie D

Hi lil bud,

Thanks for reaching out to the forums today. We apologize for the hassle and all the inconvenience with this. After thoroughly reading the thread we understand that at first the issue was the affect of a Service alert (Xbox Live Service outage) and we sincerely
apologize for that as well. Usually when we have service alerts our team works hard to get the services back up and running. Sometimes, it takes a span of 24-72 hours to get things fully back up and working. Regarding the promised compensation, that falls
under the scope of the case which was created for you. As per our
Microsoft Service Agreement:

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result."

Again, we apologize for the inconvenience experienced with the service outage.

lil Bud817

My issue is not the outage i can understand that. what about the lying support team!? another sincere apology is not what im looking for ive had plenty of those already. why was i promised something that can not be fulfilled?

carlparker2

Im done with xbox there terrible customer service to a obvious loyal customer is beyond me il be reccomending stay away

Yousef Islam

Loyal customers or lines of 10 year olds?

TERRIBLE CUSTOMER SERVICE!! SAD THAT A 10 YEAR LOYAL CUSTOMER CANT BE HELPED!