Teredo is no where to be found (Xbox PC connection issue)

Jamal Morton · May 24, 2019

Hello, I have recently purchased Forza Horizon 4 and wished to play online but I noticed I couldn't. Upon researching, I noticed I had the same "Teredo could not qualify" issue a lot of others have had. So as usual I look online
to solve the issue finding numerous easy fixes. Fixes such as the troubleshooting support page from Microsoft, using Command Prompt, Checking my device manager, Services and even attempting to turn it on through gpedit.msc which I found to be the most popular
of solutions but even that did not work. Now before I list what results I get from these attempts, I will like to mention that Teredo does appear to be online through my Command Prompt.

Command Prompt: When I would follow many instructions from the troubleshooter page or other videos such as performing the "netsh interface...
etc." and other commands, it shows that it is working with Teredo and turning it on/off or changing the status. But when following the instructions from the page, my results always are different than the troubleshooter. For example, the page states:

"Run the following command from the Admin command prompt:

reg query HKLM\System\CurrentControlSet\Services\iphlpsvc\Teredo

If the output includes the following line, Teredo has been disabled:

Type REG_DWORD 0x4"

I would never get that result or any of the results they have described.

Services: I would go to "IpHelper" and start it like I have been instructed to do and it would get the usual error. When I go to see the dependencies, I would get an
error of "Win32: The system cannot find the file specified." and then there are no dependencies. I also check any other service properties and I would get the exact same results, so it isn't just IpHelper.

gpedit.msc: I installed this software and attempted to follow the instructions such as going to my administrative folder>Network>TCIP and then turning on teredo there.
However, when I go to my administrative folder, the literal icon looks like it is from Windows XP while the others look like they are the normal Windows 10 icon. Upon opening the administrative folder, I find that it doesn't have the same contents as everyone
else and I do not have the contents within the Network folder. So I reach a dead end there,.

I have even done registry key changes and some other tests and still nothing.

My ISP is Frontier and I am using a Netgear ac1200 wireless adapter.

If anyone can please help me resolve this issue that would be great. If anyone has a similar issue, I hope this can help you because I can not find a single issue like mine online.

Best wishes to everyone.

***Moved from: Windows 10/ Network & Internet***

:)

XBF Amber M

Hi Jamal,

Thanks for reaching out to us in the Xbox forums for this issue. Based on the information concerning troubleshooting that you've kindly shown us that you've already attempted, there may be some differences in the registry paths you're following to attempt
to get the Teredo issue resolved.

I recommend that you follow each troubleshooting step/solution from the following support articles directly to see if that helps in any way, if you haven't already done so:

Xbox app NAT type on Windows 10 displays “Teredo is unable to qualify”

Xbox app server connectivity on Windows 10 is blocked

Please give the solutions a try and let us know the results.

I hope that this further helps you in getting connected.

XBF Brad A

Hello Addy

I found an article on Forza forums directly that you can try for the
Teredo issue. The article is quite long. Also there are a few different things to try to fix it.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

SammyVS

Teredo is a networking protocol that’s used to establish secure communications between clients and servers, and to facilitate connectivity between devices behind routers that use network address translation (NAT).
Failure to obtain a Teredo IP address can occur when there’s an issue with your Teredo adapter, when a device on your network is blocking the Teredo protocol, or if there’s software installed on your PC that’s disabling Teredo functionality. Without a Teredo IP address, you’ll be unable to use party chat or do multiplayer gaming on Xbox Live

ow7iee

Same issue here... Tried everything. Started september 9.. I have a One S and exactly the same problem.. On PC teredo works fine and I have open NAT... Same network and same router..

Console lost teredo connection 9th of september.. NAT unavailable

PC (Windows 10): Teredo, Open NAT, all works fine.

Weird

M3tal Daz3

If you can’t join or host an Xbox Live multiplayer game, or you can’t connect to a party chat session, press the
Start button, select Settings > Gaming >
Xbox Networking and check NAT type.

If it says Teredo is unable to qualify, your PC is unable to obtain a Teredo IP address.

Teredo is a networking protocol that’s used to establish secure communications between clients and servers, and to facilitate connectivity between devices behind routers that use network address translation
(NAT).

Failure to obtain a Teredo IP address can occur when there’s an issue with your Teredo adapter, when a device on your network is blocking the Teredo protocol, or if there’s software installed on your PC
that’s disabling Teredo functionality. Without a Teredo IP address, you’ll be unable to use party chat or do multiplayer gaming on Xbox Live.

For more info: https://support.xbox.com/en-US/xbox-on-windows/social/troubleshoot-party-chat

Teredo is no where to be found (Xbox PC connection issue)