Tenureship NEEDS FIXED!!!

I've been a member for 9 years on Xbox live. 4 months ago I was really busy, going through life and I wasn't able to re-new my years of Xbox, because I wasn't able to re-new my Xbox live membership, they took away my 9 years I had on my profile. When finally
returning to Xbox live with a new year gold membership, hearing the rules about the tenureship how you have to be an Xbox member for over a year. I wasn't able to get a OG Gamer tag because i didn't have a year of Xbox live service. I've been a member for
9 years and have over 25,000 gamer score. Xbox live needs to make it because people aren't able to take instantly renew there service to not reset all there years they have on there profile. Because of this I wasn't able to get an OG gamer tag.

:)

 

HELP MICROSOFT SUPPORT!! Xbox One TENURE icon missing

This is what they told me ''I see the issue now. The system detects your tenureship on a continuous basis. Meaning, if your subscription got cut off for 24 hours, the tenureship count will start from there. If you are after tenureship, it is important that
your subscription does not get cut off more than 24 hours for the count to be continuous.'' How i am supposed to know that?

 

Tenureship gone, need moderator help

It also makes no difference how you renew your gold time on the same account, your tenure just picks up from where it left off.

 

thats very unfortunate. i had the same problem so i called in. Thats probably what you shouldve done. I also chatted with them. Contacted them 2 different ways to insure i dont miss out. Sorry to hear that though, not your fault at all.

 

Actually, as far as I know. The tenureship of the account sometimes goes back to 0 if the account has not subscribed to gold for awhile. But once you get back to gold, it will reappear again. With the requirements given, you should be eligible to get one
of those tags but you need to be gold right now as that's one of the requirements(active gold).

 

Hey there ScaryyJ.

So long as you've subscribed to Xbox Live in the past your tenure would remain. It appears that you do not currently have an Xbox Live Gold subscription which would explain why you were having trouble obtaining one of the released Gamertags.

If you were using a trial subscription I'm afraid that would not be counted towards a full subscription. If you re-subscribe to Xbox Live for another year your tenure should begin to show correctly, although it may take a bit of time.

Thanks for your understanding and if any other Xbox support questions pop up please create a new thread and let us know.